Call Center Agent / Customer Services Representative

Al Emad Call Center

Apply Now

PKR. 40,000 - 60,000/Month

Responsibilities:

Build and maintain strong relationships with prospects, actively listening to their requirements, addressing inquiries, and providing relevant information to position our offerings effectively.
Answer the phones to assist customers in a friendly, helpful, and prompt manner in English.
Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.
Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
Qualify each customer using our company rental requirement guidelines.
Work in a fast-paced Collection / AR environment, providing help-ful while enhancing the customer’s rental experience.

Qualifications and Skills:

Experience working in a call center or customer-support role
Strong active listening and verbal communication skills in English
Proficiency in problem-solving
Ability to multitask and manage time effectively
Minimum 02-05 Years Experience (Fluent in English & Call Center experience is mandatory)

Company Benefits:

Salary deposited in your account before the 1st of each month.
15 days of paid leave after completing 12 months of service.
International standard workspace with surveillance in the office and building to ensure your safety.
Provident Funds are available at the end of employment.
Bonuses on top of wages to recognize and reward your contributions