Posted Nov 29, 2023 377 views
We have our corporate office in the UK and have International offices in Dubai and Pakistan. We are currently hiring a dynamic Assistant Operations, who will be responsible to carry out the below-mentioned job responsibilities:
Responsibilities:
Monitoring and Control:
- Monitor the deployment of security guards to client sites and ensure timely arrival.
- Track guard attendance and report any issues or discrepancies.
- Maintain accurate records of guard schedules and rotations.
- Ensure compliance with client requirements and service level agreements.
Incident and Complaint Handling:
- Respond promptly and effectively to guard incidents and client complaints.
- Investigate incidents and document necessary information.
- Liaise with clients, guards, and relevant departments to resolve issues.
- Escalate serious incidents or complaints to the appropriate personnel.
Communication and Updates:
- Communicate regularly with the operations team to provide updates on guard status and incidents.
- Coordinate with other departments to provide necessary documents and information for new guard hires.
- Assist in preparing reports and maintaining data related to guard activities.
Administrative Support:
- Assist in updating rota and regular sheets for guard scheduling.
- Collaborate with the account department to prepare guard invoices.
- Handle general administrative tasks such as filing, record-keeping, and data entry.
Skills Required:
- Good communication and reporting skills.
- Familiarity with roster management systems.
- Proficiency in using Google documents and Excel.
- Willingness to learn and develop skills in the field.
- Basic computer skills (Microsoft Office, internet usage).
- English proficiency.
We Offer:
- Travel Allowance
- Food
- Medical Incurance
- Paid Leaves
Job Details
AK Digital (SMC-PVT) LTD
AKD is a Group of Companies that have both oversees and domestic operations.
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