Posted May 21, 2024 180 views
You will be responsible for providing high-quality support and assistance to our clients, ensuring their needs are met and issues are resolved promptly. You will serve as the primary point of contact for client inquiries, providing guidance, troubleshooting assistance, and solutions to enhance their experience with our products/services.
Key Responsibilities:
- Act as the main point of contact for client inquiries via phone, email, and live chat, providing timely and professional assistance.
- Understand client needs and requirements, and effectively communicate product/service features, benefits, and solutions to address their concerns.
- Proactively identify and troubleshoot client issues or technical problems, escalating to the appropriate teams for resolution when necessary.
- Maintain accurate records of client interactions and transactions using our CRM system.
- Collaborate with internal teams, including Sales, Marketing, and Product Development, to ensure a seamless client experience and resolution of issues.
- Assist in the onboarding process for new clients, providing training and guidance on how to use our products/services effectively.
- Monitor client satisfaction and feedback, identifying trends and areas for improvement to enhance our products/services and client support processes.
- Stay up-to-date with product/service updates, new features, and industry trends to effectively support clients and address their evolving needs.
- Contribute to the development and improvement of client support resources, such as FAQs, knowledge base articles, and tutorials.
Qualifications:
- Bachelor's degree in Business Administration, Computer Science, or a related field is preferred.
Job Details
Aims Solutions Limited
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