Posted Dec 25, 2023 479 views
Responsibilities:
- Handle inbound calls professionally and provide excellent customer support for AT&T and Spectrum campaigns.
- Address customer inquiries, resolve issues, and ensure a positive customer experience.
- Utilize effective communication and active listening skills to understand and meet customer needs.
- Achieve key performance indicators (KPIs) related to call quality, resolution time, and customer satisfaction.
- Adhere to company policies, procedures, and scripting guidelines.
Requirements:
- Fluent English communication skills are a must.
- Fresh candidates with an O & A Level background are preferred.
- Previous experience in same campaigns is highly desirable.
- Excellent accent and pronunciation skills.
- Ability to work in a US-based center with two shifts: 7:30 pm - 4:30 am and 9:00 pm - 6:00 am.
Benefits:
- Competitive basic salary.
- Fuel allowance for commuting.
- Attendance bonus for punctuality.
- Daily Spiff for outstanding performance.
- Lucrative Incentive-uncapped Commission
- Comfortable working environment.
- Opportunity to earn up to 300k per month.
Job Details
A&I Communication
Welcome to A&I Communication, your premier destination for exceptional inbound call center services in Lahore! As a leading player in the industry, we pride ourselves on delivering top-notch customer engagement solutions with a primary focus on campaigns for renowned brands such as AT&T and Spectrum. At ANI Communication, we understand the critical role that effective communication plays in the success of any business. Our dedicated team of professionals is committed to providing unparalleled inbound call center services, ensuring seamless interactions and fostering positive relationships between your brand and your customers. Why Choose ANI Communication? 1. **Expertise in Telecom Campaigns:** With a specialization in campaigns for industry giants like AT&T and Spectrum, we bring a wealth of experience and domain knowledge to the table. Our team is well-versed in the nuances of the telecom industry, enabling us to handle a diverse range of customer queries with precision. 2. **Customer-Centric Approach:** We prioritize the needs and satisfaction of your customers. Our inbound call center is designed to enhance customer experience, build trust, and strengthen brand loyalty. From resolving queries to providing technical support, we ensure that every interaction reflects positively on your brand. 3. **Cutting-Edge Technology:** ANI Communication is committed to staying ahead of the curve in terms of technology. Our state-of-the-art infrastructure and advanced communication tools empower our agents to deliver efficient and effective services. We leverage the latest technology to streamline processes and optimize customer interactions. 4. **Skilled and Trained Professionals:** Our team comprises highly skilled and trained professionals who understand the importance of each customer interaction. With a focus on continuous training and development, our agents are equipped to handle diverse scenarios and deliver exceptional service in line with your brand values.
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