Agentic ServiceNow Developer

Techliance is seeking a Certified ServiceNow Developer with demonstrated expertise to lead the development and publication of custom applications and AI Agents for the ServiceNow Store. In this role, you will be a vital member of the engineering team, responsible for designing, configuring, and maintaining scoped applications that adhere to ServiceNow’s rigorous certification standards. Your contributions will directly influence the quality, security, and usability of applications available on the ServiceNow platform, helping to deliver innovative solutions to a global user base.

Key Responsibilities
Application Development: Design, develop, and maintain custom scoped applications and integrations tailored specifically for the ServiceNow Store environment.
AI Agent Engineering: Build and optimize AI agent logic, natural language prompts, and behaviors to enhance the accuracy and user experience of AI-powered products.
Store Certification Management: Oversee the entire ServiceNow Store certification lifecycle, including submissions for App Review and Listing Review, ensuring compliance with security, performance, and best practice standards.
Collaboration & Requirements Gathering: Work closely with cross-functional teams and stakeholders to translate business needs into effective technical solutions.
Testing & Quality Assurance: Create and execute comprehensive test plans covering unit, integration, and regression testing before certification submission.
Technical Documentation: Develop detailed technical documentation such as Design Documents, Test Plans, and Installation Guides to support customers and internal teams.
Troubleshooting: Quickly identify and resolve system inefficiencies and technical issues in both testing and production environments.

Required Qualifications
- A minimum of 3 years of hands-on experience in ServiceNow development and implementation.
- Must hold Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications.
- Strong proficiency in ServiceNow platform configuration, scoped application development, and web services integrations including REST, SOAP, and APIs.
- Experience working with the ServiceNow Technology Partner Program, vendor instance development, and navigating the Store certification process.
- Solid programming skills in JavaScript, HTML, CSS, and XML.
- Familiarity with building AI Agents, virtual assistants, or implementing AI-enabled delivery practices within the ServiceNow ecosystem.

Preferred Qualifications and Personal Attributes
Problem-Solving Ability: Demonstrates a solution-oriented mindset to tackle complex technical challenges and design scalable architectures.
Self-Driven and Organized: Capable of independently managing the demanding application certification process with minimal supervision.
Excellent Communication: Strong verbal and written communication skills to clearly articulate technical concepts and produce well-structured documentation.
Adaptability: Comfortable working in a dynamic, fast-paced environment where priorities and platform features frequently evolve.

Work Location: This position requires in-person attendance.

This opportunity allows you to work at the cutting edge of ServiceNow application development and AI innovation. You will contribute to high-quality, certified applications that reach a global audience through the ServiceNow Store. If you are passionate about building robust, user-centric solutions and thrive in a collaborative, fast-moving environment, this role is an excellent match.