Posted Jan 03, 2024 997 views
Based in Manchester, the United Kingdom, ACE Money Transfer is a growing remittance provider with the status of an "Authorized Payment Institution (API)" regulated by the Financial Conduct Authority (FCA). With 2+ decades of professional excellence, the company serves more than 2 million diasporas spread across the UK, European Union, Scandinavia, Canada, Australia, and Switzerland.
Job Description:
- Providing services on incoming queries through call taking and making, Live Chat, Email, Fresh desk Tickets, etc.
- Treating all customers with respect and courtesy and providing them with the best possible solutions.
- Responsible for Proper Follow up of assigned tasks by Team Leader
- Daily follow-up of complaints tickets if any.
- Daily checking customer feedback and web complaints if any.
- Resolve product or service problems by clarifying the customer's complaint and determining the cause of the problem, selecting and explaining the best solution to solve the problem.
- Guiding new customers about how to generate a transaction and detailed follow-up until the customer fully understands the procedure.
- Daily transaction follow-ups with Customer Care, Africa Desk, Operations department, and Accounts Department.
- Learning about the company’s products/services and remaining up to date with any changes
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Participating in building Teams to provide the best customer services to online customers.
- Use proper Sops of to use any delegations i.e., Compliance, Amendments, Processing.
- Undertaking any specific Tasks as assigned by Team Leader, Assistant Manager ePayments, Manager ePayments, and Head of Department.
Job Details
Aftab Currency Exchange Ltd
Aftab Currency Exchange Ltd. is a UK incorporated Company that is part of the well-established Aftab group companies and has been operating in the North West of England since 2002. Our head office was the starting point of the UK success story when we commenced business with retail clients and two business associates we now have our London branch in South West London and have over the past 9 years expanded our coverage through the use of agents across the UK and now boosts a network of more than 280 business associates and agents using the Aftab Currency Exchange name which we have worked hard to maintain our credibility and trusts within the Pakistani community.
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