Posted Nov 13, 2024 225 views
ACE Money Transfer is a UK-based company headquartered in Manchester, United Kingdom. The company is an online remittance service provider for customers out of the UK, Canada, Australia, and the European Union, including Switzerland. The company is a parent company in a group of companies with a diversified portfolio including digital wallet services in the UK and real estate, advertising businesses, and software solutions in Pakistan.
The Cross Border Payments Executive will hold a key role regarding our company’s existing Payout -Side partners, which could include Banks and MSBs.
The Cross Border Payments Executive main role will be to support the following: Lead Generation, Research and Analysis, Strategic Initiatives, day-to-day escalations, and Dealing with existing partner-related matters.
This role is critical in maintaining quality relationships with our partners and maximizing our collaborations to their full potential.
Key Responsibilities:
1. Partner Relationship Management
- Address day-to-day inquiries and resolve escalations from Banks and Money Service Providers (MSBs).
- Address day-to-day from internal stakeholders pertaining to our numerous partners.
- Build and sustain high-quality, collaborative relationships with existing partners to foster trust and loyalty.
- Serve as the main point of contact for partners, ensuring a seamless flow of communication and rapid issue resolution.
2. Lead Generation & Strategic Research
- Conduct research to identify lead generation opportunities within the existing partner ecosystem.
- Analyse industry trends, competitive landscape, and partner needs to inform strategic initiatives.
- Gather and interpret data to support targeted relationship strategies and recommend growth opportunities.
3. Strategic Initiatives & Growth Support
- Collaborate with internal teams to identify and execute initiatives that expand and strengthen partner relationships.
- Participate in and contribute to strategic initiatives that align with the company's partnership goals.
- Work with partners to maximize the potential of existing collaborations through tailored solutions and proactive engagement.
4. Reporting & Process Improvement
- Monitor Partner KPIs and report on partnership performance metrics, identifying trends, challenges, and opportunities.
- Provide insights and recommendations to enhance processes and optimize the partner relationship experience.
- Maintain detailed records of partner engagements, ensuring alignment with internal standards and objectives.
Skills
Job Details
Aftab Currency Exchange Ltd
Aftab Currency Exchange Ltd. is a UK incorporated Company that is part of the well-established Aftab group companies and has been operating in the North West of England since 2002. Our head office was the starting point of the UK success story when we commenced business with retail clients and two business associates we now have our London branch in South West London and have over the past 9 years expanded our coverage through the use of agents across the UK and now boosts a network of more than 280 business associates and agents using the Aftab Currency Exchange name which we have worked hard to maintain our credibility and trusts within the Pakistani community.
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