Posted Sep 20, 2024 417 views
Duration: 3 - 6 monthsLocation: Liaison Office Kharian
- We are seeking a skilled Call Centre Communication Trainer to join our team for a temporary assignment of 03 to 06 months.
- The primary responsibility of the trainer will be to conduct structured training sessions aimed at improving the Communication proficiency ,accent of our customer-facing personnel along with customer services communications.
- The trainer will work to design and deliver effective training programs that align with our organizational goals.
Key Responsibilities:
- Design, develop, and implement training programs and materials focused on communication skills, including active listening, empathy, conflict resolution, and persuasive communication.
- Assess the current proficiency levels of participants and tailor training programs accordingly.
- Collaborate with the Training team to identify training needs and assess training effectiveness.
- Maintain accurate records of training activities and participant progress.
- Conduct engaging training sessions, workshops, and role-playing exercises to help ACE employees to improve their communication techniques.
- Assess the training needs of call centre staff and tailor programs accordingly to address identified gaps and improve overall service delivery.
- Monitor and evaluate the effectiveness of training programs through assessments, feedback, and performance metrics.
- Collaborate with call centre management to align training objectives with business goals and customer satisfaction initiatives.
- Provide ongoing coaching and support to ACE Customer Xperience , offering constructive feedback to enhance their English communication skills continuously.
- Stay updated on industry trends and best practices in customer service and communication to keep training content relevant and effective.
- Develop training manuals, guides, and online resources to facilitate ongoing learning and reference for staff.
- Coordinate with other departments to ensure a cohesive approach to customer communication and support.
Qualifications:
- Bachelor’s degree in English, Education, Linguistics, or a related field is preferred & Certification in English language teaching (e.g., IELTS, TESOL) is a plus.
- Proven experience as an English language trainer, IELTS Trainer or similar role.
- Proven experience as a trainer in a call centre environment or relevant field.
- Strong knowledge of English grammar, pronunciation, and vocabulary.
- Ability to motivate and inspire participants to achieve learning goals. Strong understanding of call centre operations and customer service best practices.
- Excellent verbal and written communication skills, with the ability to engage and inspire others.
- Strong presentation and facilitation skills with the ability to adapt to various learning styles.
- Experience in curriculum development and instructional design is a plus.
- Proficiency in training evaluation metrics and techniques.
- Ability to work independently and as part of a team in a fast-paced environment.
Duration and Compensation:This is a temporary position for 03 to 06 months can be permanent based on the situation. Compensation will be commensurate with qualifications and experience.********************************************
Job Details
Aftab Currency Exchange Ltd
Aftab Currency Exchange Ltd. is a UK incorporated Company that is part of the well-established Aftab group companies and has been operating in the North West of England since 2002. Our head office was the starting point of the UK success story when we commenced business with retail clients and two business associates we now have our London branch in South West London and have over the past 9 years expanded our coverage through the use of agents across the UK and now boosts a network of more than 280 business associates and agents using the Aftab Currency Exchange name which we have worked hard to maintain our credibility and trusts within the Pakistani community.
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