Floor Manager - Call Center

We are seeking a highly motivated and experienced International Sales Floor Manager (or Team Lead) to oversee and lead a dynamic team of sales professionals for our US-based campaign. This role requires a strategic, results-driven leader with a strong background in sales management, exceptional communication skills, and the ability to manage cross-functional teams in a fast-paced environment. The ideal candidate will have a proven track record of achieving sales goals, improving team performance, and providing world-class customer service.

Key-Responsibilities:

Offer continuous training and personalized coaching to team members, helping them improve their skills and grow in their roles.
Work closely with marketing, customer service, and other departments to ensure the team has the right resources and support to succeed.
Be a point of contact for key clients, managing relationships and resolving any escalated issues or concerns quickly and professionally.
Keep an eye on daily activities, ensuring the team is efficient, focused, and delivering the best results. Step in to solve any problems as they arise.
Help the team hit their sales goals consistently by providing clear direction, setting realistic targets, and sharing strategies to drive success.

Requirements:

Bachelor’s degree in Business, Marketing, or a related field preferred.
5+ years of sales experience, with at least 2 years in a management or team lead role.
Previous experience in leading sales teams for US-based campaigns or handling international sales teams is preferred.
Proven track record of achieving and exceeding sales targets.
Strong leadership, coaching, and mentoring abilities.
Excellent communication, interpersonal, and negotiation skills.
Knowledge of US-based compliance and sales regulations.

What We Offer:

Competitive salary and performance-based bonuses.
Opportunities for career growth and development in a global organization.
Collaborative and supportive work environment.
Comprehensive benefits package, including health insurance, paid time off, and provident fund.