Travel agents for Uk Based travel agency

Aero Geeks is seeking motivated and detail-oriented Travel Agents to join our UK-based travel agency team. The ideal candidates will specialize in providing exceptional customer service while efficiently planning travel itineraries and managing reservations using industry-standard systems. Working within specified office hours, Travel Agents play a critical role in assisting clients with vacation and business travel arrangements, ensuring a seamless and satisfying customer experience. Candidates do not need prior experience in managing a team but must demonstrate excellent communication and problem-solving abilities. Travel Agents at Aero Geeks are responsible for coordinating travel plans, negotiating with suppliers, and maintaining up-to-date knowledge of travel packages, flight schedules, and destination information. They serve as the primary point of contact for customers, handling booking changes and resolving issues promptly. Working from Monday to Friday with extended hours and reduced hours on Saturdays, these agents help maintain the agencys high standards of service excellence and client satisfaction.
Responsibilities

Communicate effectively with clients to assess their travel needs and preferences.
Create, customize, and manage detailed travel itineraries using reservation systems such as Amadeus, Sabre, and Galileo CRS.
Book airline tickets, accommodations, car rentals, and other transportation services accurately and efficiently.
Advise customers on best travel options, including visa requirements, local regulations, health advisories, and currency exchange information.
Resolve booking conflicts, cancellations, and itinerary changes with professionalism and speed.
Stay updated on industry trends, promotional offers, and travel alerts to provide accurate guidance to clients.
Maintain thorough records of customer interactions, bookings, and payments in compliance with company policies.
Collaborate with travel suppliers, including airlines, hotels, and tour operators, to secure the best rates and availability for clients.
Manage client inquiries during office hours: Monday to Friday from 1 pm to 10 pm, and Saturdays from 1 pm to 6 pm, ensuring prompt response and follow-up.
Provide after-care service by offering support to travelers during their trips to handle unforeseen issues or emergencies.
Ensure all travel arrangements adhere to company guidelines and regulatory requirements.
Utilize problem-solving skills to address unexpected challenges such as flight delays, cancellations, or changes in travel plans.