Posted Nov 17, 2023 322 views
We are seeking a highly skilled and dynamic Customer Service Representative to manage a substantial volume of inbound and outbound calls. The ideal candidate is a quick learner capable of memorizing scripts and adapting them on calls, serving as the voice of our company. The successful candidate will demonstrate excellent communication and interpersonal skills.
Key Responsibilities:
- Manage large volumes of inbound and outbound calls in a timely manner.
- Follow call center scripts when handling different topics.
- Identify customers’ needs, clarify information, research issues, and provide effective solutions.
- Utilize technical skills, channel experience, and data aptitude to enhance customer interactions.
- Bilingualism is a plus, with proficiency in languages such as Arabic, English, Spanish, German, Russian, etc.
- Demonstrate tenacity, flexibility, and a process-oriented approach.
- Exhibit strong problem-solving skills and empathy in customer interactions.
- Possess excellent consultation and interpersonal skills.
Qualifications and Skills:
- Strong verbal and written communication skills.
- Previous experience in customer service.
- Availability for two shifts: 9:45 a.m. - 7:00 p.m. OR 10:45 a.m. - 8:00 p.m.
- Salary + Incentives + Employee Benefits provided.
- Gender Preference: Female candidates.
Note for Applicants: No pick & drop services are available. Applicants should apply only if they can travel independently or reside in close proximity to CLIFTON, 26TH STREET, KARACHI.
If you believe you have the skills and qualifications to excel in this role, we encourage you to apply. Join our team and be a key player in delivering exceptional customer service experiences.
Application instructions:
- The Zoom meeting will include both audio and video components.
- Please be aware that there is only one-time slot allocated for the online interview. Consider that other applicants are scheduled for interviews as well. In the event if you are unable to connect during the specified time, kindly adhere to our policy and await our representative to contact you within a week.
The interview process at Aeon & Trisl involves three rounds:
- First Round: Online interview with the HR Manager
- Second Round: In-person or online (in some cases) interview with the Head of the Department (HOD)
- Final Round: In-person or online (in some cases) interview with the CEO
Please ensure that you possess all the required documents and organize them into a PDF file to facilitate a smooth hiring process in alignment with our specified requirements. If, for any reason, you are unable to submit any of the documents mentioned below, we kindly request that you refrain from applying, as your application will not be considered even if you successfully clear all the interviews.
1) Resume (Updated - PDF Form)
2) Kindly provide your written Current Address
3) CNIC front and back (PDF Form)
4) One passport size picture (High Resolution - PDF Form)
5) Date of Birth (Month, Date, Year - Format)
6) Email ID.
7) Last 3 months Salary Slip from your current/last company (PDF Form)
8) Reference No. From your Current/last company HR Department & Immediate Supervisor (Contact details)
9) Academic certificates. (PDF Form)
10) Vaccination certificate. (PDF Form)
11) Experience Letter current/last company (PDF Form)
12) Full Name and Address from your last working place (PDF Form)
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Aeon & Trisl Real Estate
Aeon & Trisl Real Estate.
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