This employer is no longer accepting CVs for this job, it has been deactivated by the company's administrator.
Posted Feb 23, 2024 213 views
PKR. 60,000 - 70,000/Month
Responsibilities
- Engage with customers via phone to address inquiries, provide information, and resolve issues efficiently and professionally.
- Strive for FCR by understanding customer needs and resolving concerns during the initial interaction, ensuring a positive customer experience.
- Analyze customer problems and find effective solutions, demonstrating a proactive and problem-solving attitude.
- Handle customer complaints with empathy and patience, working towards finding resolutions that meet both customer and company expectations.
- Develop and maintain a deep understanding of the company's products and services to provide accurate information to customers.
- Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints for future reference.
- Follow established protocols, guidelines, and company policies to ensure consistent and high-quality customer service.
- Work closely with other team members, departments, and supervisors to share knowledge and improve overall customer service processes.
- Provide feedback on customer issues, trends, and potential areas for improvement to contribute to the ongoing enhancement of customer service procedures.
Qualifications:
- High school diploma or equivalent; additional education or relevant certifications are a plus.
- Proven experience in a customer service or call center environment.
- Excellent English verbal communication skills.
- Strong problem-solving abilities and attention to detail.
- Empathy and patience in dealing with customer concerns.
- Ability to multitask and handle a high volume of customer interactions.
- Familiarity with customer service software, CRM systems, and basic computer proficiency.
Job Details
Industry:
Functional Area:
Total Positions:
20 Posts
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
Mar 23, 2024
Posting Date:
Feb 23, 2024
Advance Digital Solutions
Call Center · 51-100 employees - Lahore
.
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