Posted May 26, 2023 759 views
About the role
The Customer Success Manager will play a critical role in ensuring customer satisfaction, retention, and growth, and build strong relationships with customers, guiding them toward success while working closely with internal teams to improve the overall customer experience.
Responsibilities
Develop Healthy Customer Relationships
Enhance Customer Training
Evaluate and Analyze Customer needs
Build Trust and Transparency with clients
Acts as a Customer Advocate
Encourages Customers to Upgrade their Products
Promotes Customer Loyalty
Collaborate with cross-functional teams, such as sales, product, and support, to resolve customer issues and improve the overall customer experience
Measure and report on key metrics, such as customer satisfaction, retention, and revenue growth, to ensure customer success goals are met.
Desired Skills and Experience
Bachelor's degree in a similar or related field
Three to five years of experience in related fields required with supervisory experience is a plus
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Proficient with Microsoft Office Suite or related software.
Schedule:
Flexible schedule with availability to overlap during the 9:00 AM - 5:00 PM EST business day.
Remote:
100% Online
Job Details
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