Posted Feb 13, 2024 243 views
The IT Support Specialist is responsible for providing comprehensive technical support to end-users across a range of IT systems and applications. They will be the first point of contact for resolving technical issues, diagnosing problems, and troubleshooting hardware and software issues. They will also provide user training and support, maintain asset inventory, and perform regular maintenance and updates on end-user devices.
Essential Duties and Responsibilities:
- Provide prompt and effective technical support to end-users via phone, email, or in person.
- Diagnose and resolve basic computer hardware and software issues.
- Troubleshoot complex technical issues related to hardware, software, and networks.
- Install, configure, and maintain desktop computers, laptops, and other end-user devices.
- Configure and maintain network connectivity for end-user devices.
- Provide user training and support on various software applications.
- Maintain asset inventory and documentation.
- Perform regular maintenance and updates on end-user devices.
- Escalate complex issues to senior IT personnel.
- Document technical issues and resolutions.
- Provide technical support to other IT personnel.
- Stay up-to-date with the latest IT technologies, trends, and best practices, ensuring the team's knowledge and skills remain relevant.
Qualifications and Requirements:
- 01-02 years of experience as an IT Help Desk Technician, Desktop Support Engineer, Technical Support Engineer, or a similar role.
- Technical degree/ bachelor’s degree in the field of Computer science, information technology, or relevant field.
- Strong understanding of computer hardware and software, including operating systems, network protocols, and various software applications.
- Excellent communication, problem-solving, and analytical skills.
- Ability to work independently and as part of a team.
- Proficient in using IT asset management software and tools.
- Experience with vendor management and relationship building.
- Excellent customer service and relationship management skills.
- Proactive and results-oriented approach to problem-solving.
Salary Package: Up-to 70,000/- (Negotiable)
No. of position: 09 On-site (03 Lahore, 03 Kasur and 03 Karachi)
Job Details
Abacus ELS (Private) Limited
For almost 30 years, Abacus has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus has a deep scale, is industry focused and technology driven with a world class delivery capability. We help to transform the businesses of clients who want to be leaders in their industry. Abacus is founded on one simple belief, that change is the only constant in our world and that as enterprises and individuals, we must all respond to change with vision, courage and integrity. We are passionate about being partners to our clients, as advisers, consultants, technology specialists, systems integrators and outsourcers. For the people at Abacus, fulfillment is seeing our clients transform into truly great organizations. Abacus has facilitated clients in harnessing the power of transformational HR that effectively improve business performance. Today, we are one of the country’s most transformative HR Outsourcing Services providers powered by flexible delivery models that reduce complexity while improve precision, agility and personalization for a more satisfying employee experience Our Services include: 1. Recruitment Process Outsourcing 2. Digital and AI Assessment Solution 3. Antecedent Verification 4. Payroll Outsourcing Services 5. Manpower Outsourcing 6. HR as a Service
What is your Competitive Advantage?
Similar Job Titles
Aqib Irshad
Head of HR, Training & OD
FINCA
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Muzammil Baig
Digital Marketing Manager
IT Services Group
Ali Aziz
CEO
Shopistan
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Zohaib Ali
Marketing Manager
Digital Online Devices
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
