Posted Aug 08, 2024 601 views
- Creating effective coordination with team members to keep them engaged & intact with team deliverables
- Interacting closely with team members to ensure maximum target completion and effective resource utilization
- Maintaining qualitative & quantitative targets by adhering define protocols
- On call escalations handling for better customer experience
- Ensuring the daily, weekly monthly lead qualification targets are accomplished as assigned by the manager
- Pressure handling
- Proven ability to take strategic initiatives
- Advanced MS Excel and system handling skills
Experience and Qualification:
- Experience minimum 1 or 2 years of working in a Contact/Call Center with team management is MUST. Experience in Jazz call center will be highly preferred.
- Minimum qualification: Bachelor or above
Compensation & Benefits:
- 5 Days a week
- Yearly bonus
- Yearly increment
- Health benefits (Outpatient, Inpatient, Maternity)
- Provident Fund/EOBI
- Permanent Position
Employment Type: Permanent
NOTE: Candidate (Male or female) should be flexible for all three shifts(Morning, evening, night)
Job Details
Abacus Consulting
For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p
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