Email Support Executive

We are looking for a skilled Email Support Executive to join our team. The ideal candidate will possess excellent communication skills and have prior experience in email and chat support within a call center environment.

Key Responsibilities:

Respond promptly and professionally to customer emails and chat inquiries.
Resolve customer queries and provide effective solutions in a timely manner.
Maintain accurate records of customer interactions and feedback.
Collaborate with other teams to resolve escalated issues and ensure customer satisfaction.
Uphold a high level of service quality in every interaction.

Requirements:

Education: Minimum Bachelor’s degree.
Experience: Prior experience in call center email and chat support is preferred.
Skills:
Excellent written and verbal communication skills.
Strong problem-solving and organizational abilities.
Proficiency in handling multiple tasks simultaneously.

Why Join Us?

Opportunity to work in a professional and collaborative environment.
Career growth and development prospects.

Skills

Chat Support Experience Communication Skills Customer Dealing

Job Details

Industry:

Information Technology

Functional Area:

Client Services & Customer Support

Total Positions:

34 Posts

Job Shift:

Rotating

Job Type:

Contract

Department:

Call Centre Operations

Job Location:

Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Entry Level

Minimum Experience:

Less than 1 Year

Apply Before:

Jan 19, 2025

Posting Date:

Dec 18, 2024

Abacus Consulting

Information Technology · 1001-1500 employees - Lahore

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p