Customer Support Specialist - International

Abacus Consulting

Posted Jun 10, 2024 208 views Report Job

PKR. 70,000 - 80,000/Month

Key Responsibilities:

Provide prompt and professional responses to customer inquiries via call.
Handle multiple chat sessions simultaneously, ensuring timely and accurate responses.
Resolve customer issues efficiently, escalating complex problems to the appropriate department when necessary.
Maintain a thorough understanding of our products, services, and policies to provide accurate information to customers.
Document customer interactions and update records in our CRM system.
Collaborate with team members to improve customer service processes and outcomes.
Stay updated on product changes and industry developments to provide informed support.

Qualifications:

Proficiency in spoken English at B-2 and C-1 levels (Common European Framework of Reference for Languages).
Minimum Intermediate Degree
Excellent communication skills with a focus on clarity and customer satisfaction.
Previous experience in a customer support role, preferably in a Customer support environment.
Strong problem-solving skills and the ability to think quickly under pressure.
High level of empathy and patience when dealing with customers.
Ability to multitask and manage time effectively.
Familiarity with CRM systems and chat support software is a plus

Skills

Customer Satisfaction Management Problem Solving Email Etiquette

Job Details

Industry:

Information Technology

Functional Area:

Client Services & Customer Support

Total Positions:

35+ Posts

Job Shift:

Rotating

Job Type:

Contract

Department:

Call Centre Operations

Job Location:

Lahore, Pakistan

Gender:

No Preference

Age:

18 - 40 Years

Minimum Education:

Intermediate/A-Level

Career Level:

Entry Level

Minimum Experience:

Less than 1 Year

Apply Before:

Jul 11, 2024

Posting Date:

Jun 10, 2024

Abacus Consulting

Information Technology · 1001-1500 employees - Lahore

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p