Customer Service Specialist

Abacus Consulting

Posted Nov 16, 2024 356 views Report Job

PKR. 70,000 - 80,000/Month

Responsibilities:

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
Collaborate and build relationships with customers to strengthen service competitiveness
Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score

What We Seek in You:

Collaborative mindset
Customer service focus
The ability to communicate technical information in a simple manner

Job Requirements:

A Levels/Intermediate or above
Excellent English Written and Verbal Communication
American or neutral accent

Salary & Benefits:

Up to 75,000/-
Medical Benefits

Working Timings:

US timings (5 Days a week)

Skills

Fluent in English Customer Satisfaction Management Pricing Negotiation Skills Customer Acquisition Skills

Job Details

Industry:

Information Technology

Functional Area:

Client Services & Customer Support

Total Positions:

35+ Posts

Job Shift:

Third Shift (Night)

Job Type:

Contract

Department:

Call Centre Operations

Job Location:

Lahore, Pakistan

Gender:

No Preference

Age:

21 - 35 Years

Minimum Education:

Intermediate/A-Level

Degree Title:

arts, computer, IT, Commerce

Career Level:

Entry Level

Minimum Experience:

Less than 1 Year (Problem Solving Skills, US Sales, Customer Service)

Apply Before:

Dec 17, 2024

Posting Date:

Nov 16, 2024

Abacus Consulting

Information Technology · 1001-1500 employees - Lahore

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p