Customer Relations Officer (Jazz Cash)

The Customer Relations Officer is responsible for cultivating positive client interactions, delivering exceptional service, and resolving issues effectively. This role demands strong interpersonal skills to build lasting customer relationships.

Job Description:

Handle customer calls following established procedures, ensuring a high-quality customer experience throughout the journey
Address and resolve customer concerns promptly, offering appropriate solutions to optimize satisfaction.
Maintain a comprehensive understanding of products and services, providing accurate information to customers.
Utilize the CRM system to document detailed records of customer interactions, inquiries, and resolutions.
Gather customer feedback to contribute to the continuous improvement of products, services, and customer support processes, while adhering to quality guidelines.

Must Haves:

Minimum Bachelor’s or above
Fresh candidates are encouraged to apply
Excellent Written and Verbal English communication
Proficiency with MS Office (Particularly MS Excel and MS Word)
Ability to handle pressure
Collaborative Mindset Customer Service Focus
Hand-on Problem-solving ability

Skills

Customer Services Customer Success Listening to Customers Customer Dealing Customer Satisfaction Management Customer Care Representation

Job Details

Industry:

Information Technology

Functional Area:

Client Services & Customer Support

Job Shift:

Rotating

Job Type:

Full Time/Permanent

Department:

Call Centre Operations

Job Location:

Islamabad, Pakistan

Gender:

No Preference

Age:

20 - 30 Years

Minimum Education:

Bachelors

Career Level:

Entry Level

Minimum Experience:

1 Year (Call Center experience or other relevant experience)

Apply Before:

Jul 22, 2024

Posting Date:

Jun 21, 2024

Abacus Consulting

Information Technology · 1001-1500 employees - Islamabad

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p