Posted Jun 21, 2024 897 views
The Customer Relations Officer is responsible for cultivating positive client interactions, delivering exceptional service, and resolving issues effectively. This role demands strong interpersonal skills to build lasting customer relationships.
Job Description:
- Handle customer calls following established procedures, ensuring a high-quality customer experience throughout the journey
- Address and resolve customer concerns promptly, offering appropriate solutions to optimize satisfaction.
- Maintain a comprehensive understanding of products and services, providing accurate information to customers.
- Utilize the CRM system to document detailed records of customer interactions, inquiries, and resolutions.
- Gather customer feedback to contribute to the continuous improvement of products, services, and customer support processes, while adhering to quality guidelines.
Must Haves:
- Minimum Bachelor’s or above
- Fresh candidates are encouraged to apply
- Excellent Written and Verbal English communication
- Proficiency with MS Office (Particularly MS Excel and MS Word)
- Ability to handle pressure
- Collaborative Mindset Customer Service Focus
- Hand-on Problem-solving ability
Skills
Job Details
Abacus Consulting
For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p
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