An Assistant Operations Manager supports the Operations Manager in ensuring smooth day-to-day business operations. This role involves a mix of administrative, strategic, and supervisory tasks to improve efficiency, productivity, and customer satisfaction. Below are some common responsibilities and skills associated with the position:

Responsibilities:

  • Overseeing staff performance and addressing operational challenges.
  • Assisting in staff training and development.
  • Acting as a liaison between teams and senior management.
  • Identifying areas for process improvements.
  • Implementing strategies to enhance workflow and resource utilization.
  • Monitoring inventory and supply chains.
  • Ensuring optimal allocation of human and material resources.
  • Analyzing key performance indicators (KPIs).
  • Preparing reports and presentations for management.
  • Addressing escalated customer concerns.
  • Ensuring service quality standards are met.
  • Assisting with adherence to company policies and regulations.
  • Participating in audits and quality checks.

Key Skills:

  • Leadership: Ability to guide and motivate teams effectively.
  • Problem-Solving: Quick and efficient handling of operational issues.
  • Communication: Strong verbal and written communication for team and stakeholder interaction.
  • Organizational Skills: Managing multiple priorities while maintaining attention to detail.
  • Analytical Thinking: Using data to make informed operational decisions.
  • Technical Proficiency: Familiarity with tools like ERP systems, Microsoft Office Suite, or industry-specific software.

Job Details

Functional Area:
Total Positions:
5 Posts
Job Shift:
Third Shift (Night)
Job Type:
Department:
Call Centre Operations
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
Dec 21, 2024
Posting Date:
Nov 20, 2024

Abacus Consulting

Information Technology · 1001-1500 employees - Lahore

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p

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