HR / Operations Manager

The HR & Operations Manager will play a key role in leading the project’s operational and HR functions. This position requires a disciplined professional with strong leadership skills, tasked with overseeing and coordinating the Sales, Recovery, and Finance teams. The HR & Operations Manager will ensure smooth daily operations, meeting recovery targets, and achieving high team morale.

Key Responsibilities:

HR Management:
- Develop, implement, and maintain HR policies that support project goals and ensure compliance.
- Oversee the full recruitment process: job postings, candidate selection, onboarding, and training.
- Foster a positive, motivated work environment; manage employee engagement and retention strategies.
- Handle payroll, leave management, and other employee welfare tasks.
- Conduct performance appraisals, and development plans, and address any employee grievances.
Operations Management:
- Ensure efficient, smooth day-to-day operations, addressing any operational challenges.
- Coordinate with other department heads to streamline processes and maintain operational standards.
- Set and monitor KPIs for operational efficiency and recovery targets.
Team Leadership & Development:
- Provide direction, training, and support to team leads in Sales, Recovery, and Finance.
- Set objectives and delegate tasks; conduct regular reviews to ensure progress.
- Lead by example with a focus on discipline, accountability, and proactive problem-solving.
- Identify and address skill gaps within the team, recommending training or resources as needed.
Sales, Recovery, and Finance Management:
- Work closely with the Sales and Recovery teams to set targets and track recovery rates.
- Collaborate with the Finance team on budget management, fund allocations, and cost-saving measures.
- Develop and implement strategies for timely recovery of dues and smooth financial operations.
- Provide regular reporting to senior management on performance metrics, sales, and recovery rates.

Requirements:

Education: Bachelor’s degree in Business Administration, Human Resources, Operations Management, or a related field; MBA is a plus.
Experience: Minimum 5+ years of experience in HR, operations, or team management, preferably within a real estate or construction environment.

Skills: