Customer Service Representative

A Customer Service Representative or CSR will act as a liaison, provide product/service information and resolve any emerging problems that our customer might face with accuracy and efficiency. The best CSR is genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers

Requirements:

Must be proficient in English speaking & writing to deal with foreign clients
Strong phone call-handling skills and active listening
Familiarity with CRM (Customer Relation Management) systems and practices
Email Handling
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills

Qualification:

Bachelor's degree in a related field
1+ years' customer service experience preferred. However, fresh candidates are also encouraged to apply.
Working conditions:
The candidate will be working from home. Candidate should be willing to work in shift. Working day from Monday to Saturday.
The candidate should have a dedicated workspace at home, free from distraction and with a high-speed internet connection.