发布 Sep 30, 2024 974 查看
We are seeking a skilled and enthusiastic Customer Service Executive to provide exceptional chat-based support to our customers. This role is 100% remote, and you will be responsible for addressing customer inquiries, resolving issues, and ensuring a seamless experience from order placement to delivery. Your primary mode of communication will be through live chat and written communication, making proficiency in written English essential.
Key Responsibilities
Chat-Based Customer Support:
- Provide timely and professional responses to customer inquiries via live chat.
- Assist customers with product information, order tracking, returns, and exchanges.
- Resolve customer issues efficiently while ensuring high levels of satisfaction.
Problem Solving:
- Troubleshoot customer concerns by providing accurate information and solutions.
- Collaborate with the internal team to resolve any order-related issues or delays.
- Escalate complex issues to the relevant departments when necessary.
Order Support:
- Assist customers with order placement, payment processes, and product customization queries.
- Provide updates on order status, shipping details, and delivery times.
Customer Feedback:
- Collect and report feedback from customers to help improve the online shopping experience.
- Proactively identify opportunities to improve our chat-based customer service process.
Key Skills & Requirements
- Minimum of 1-2 years experience in customer service, preferably in an online or chat-based environment in travel industry.
- Excellent proficiency in written and verbal English.
- Strong communication skills, with a focus on written responses.
- High attention to detail and ability to manage multiple chat conversations simultaneously.
- Ability to work independently and stay motivated in a remote setting.
- Strong problem-solving skills with a customer-first approach.
- Comfortable using chat platforms, CRM systems, and order management tools.
- Availability to work flexible hours, including weekends and holidays, as needed.
Benefits
- Competitive salary based on experience.
- Paid annual leave.
- Opportunity to work remotely from anywhere with a reliable internet connection.
- Be part of a fast-growing e-commerce company with opportunities for growth and advancement.
Wonder Gifts
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