Key Responsibilities

  • Provide second-tier support for IT incidents and requests, resolving issues escalated from Level 1 support.
  • Troubleshoot and resolve hardware, software, and network problems in a timely manner.
  • Coordinate with vendors and service providers to facilitate repairs and upgrades.
  • Document and track all support requests in the ticketing system, ensuring accurate and detailed records.
  • Assist in the deployment, configuration, and maintenance of IT infrastructure, including desktops, laptops, and peripherals.
  • Conduct training sessions for Level 1 support staff to improve overall team performance.
  • Collaborate with other IT teams to implement solutions and improve processes.
  • Stay updated with emerging technologies and industry trends to enhance support capabilities.

工作详细内容

全部职位:
2 发布
工作时间:
早班
工作类型:
工作地址:
性别:
没有偏好
最低学历:
学士
职位等级:
资深专业人员
经验:
3年 - 5年
在之前申请:
Dec 09, 2024
发布日期:
Nov 08, 2024

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