。该工作已被公司管理人员暂停申请，不再接受简历投递

Level 2 Support Engineer

T&S Technology Solution & Investment LLC

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PKR. 600,000+/Month

Key Responsibilities

Provide second-tier support for IT incidents and requests, resolving issues escalated from Level 1 support.
Troubleshoot and resolve hardware, software, and network problems in a timely manner.
Coordinate with vendors and service providers to facilitate repairs and upgrades.
Document and track all support requests in the ticketing system, ensuring accurate and detailed records.
Assist in the deployment, configuration, and maintenance of IT infrastructure, including desktops, laptops, and peripherals.
Conduct training sessions for Level 1 support staff to improve overall team performance.
Collaborate with other IT teams to implement solutions and improve processes.
Stay updated with emerging technologies and industry trends to enhance support capabilities.