A Customer Support Executive is a professional responsible for assisting customers with inquiries, resolving issues, and ensuring a positive experience with a company's products or services. Their role typically involves communication, problem-solving, and fostering strong relationships between the company and its customers.

Key Responsibilities:

  1. Handling Customer Queries: Address customer inquiries via phone, email, chat, or social media, providing accurate and timely information.
  2. Issue Resolution: Resolve complaints and problems related to products, services, or billing in a professional and empathetic manner.
  3. Maintaining Records: Log all interactions and updates in the company’s CRM (Customer Relationship Management) system.
  4. Feedback Collection: Gather and analyze customer feedback to suggest improvements to products or services.
  5. Technical Support: Provide guidance for troubleshooting technical issues, if applicable.
  6. Upselling and Cross-Selling: Recommend additional products or services based on customer needs.
  7. Adhering to Policies: Follow company guidelines and escalate complex issues to higher authorities when necessary.

Key Skills:

  • Excellent Communication: Strong verbal and written skills to interact effectively with customers.
  • Empathy: Ability to understand and address customer concerns empathetically.
  • Problem-Solving: Quick thinking and resourcefulness to resolve issues efficiently.
  • Multitasking: Managing multiple queries and tasks simultaneously.
  • Technical Proficiency: Familiarity with CRM software, communication tools, and basic troubleshooting techniques.
  • Patience: Staying calm and composed when dealing with difficult customers.
  • Experience in forex & crypto industry is a plus.

工作详细内容

全部职位:
5 发布
工作时间:
早班
工作类型:
工作地址:
Pak Arab, 拉合尔, 巴基斯坦
性别:
没有偏好
年龄:
20 - 35 年
最低学历:
中级/A级
职位等级:
入门级
经验:
� 经验 - 1年
在之前申请:
Jan 03, 2025
发布日期:
Dec 02, 2024

T-Marketing

· 11-50 员工 - 拉合尔

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