ARE YOU READY TO RISE WITH PTCL GROUP
PTCL Group is a Leading Tech group of Pakistan, extending unrivalled services across the nation. The aim to revolutionize the technology industry with high-end innovative solutions makes the group stand out in all tiers of service delivery. PTCL group is known for providing the largest Integrated Information Communication & Technology (ICT) and Cellular Network services in Pakistan.
PTCL Group believes in the philosophy of endorsing equality with best practices of Diversity & Inclusion, Culture Transformation & Change Management, and Equal Employment Opportunity. We provide a growth & development driven culture with dynamic learning opportunities which enables our people to broaden their horizon and develop as true professionals. Our corporate values are deeply engraved in our day-to-day operations that fosters a cohesive team environment and a drive to maintain the highest standards of leadership and management.
IN THIS ROLE YOU WILL
· Facilitate towards business growth by acquiring and providing administrative services to new customers. Ensure network rehabilitation along with organizing and controlling daily, weekly and monthly targets by utilizing resources (human, Tools and equipment) for best customer experience.
· Enhance network in potential/dry areas to ensure the rehabilitation of faulty network.
· Ensure end to end process of providing new high-quality installations of phone Connection to customers, in smooth & trouble-free manner.
HOW CAN YOU EXPRESS YOUR TALENT
· Meet PSTN, broadband and IPTV sales target.
· Ensure Marketing in potential for Sale enhancement.
· Monitor timely and proper rectification of complaints (MTTR, MTTP) and Accurate Mapping of NEs.
· Conduct monthly meeting about progress review of MTTR, Repeat, Denial, MTTP, CHI, revenue and gross sale.
· Assist in Rehabilitation planning of business rich areas and ensure resource provisioning for network improvement.
· Co-ordinate with other agencies to protect and safeguard the PTCL Network during development activities.
· Support Development Wing in Rehabilitation of DC under rehab projects.
· Propose new potential areas for MSAG/dry areas and propose MSAGs for LLC.
· Ensure Jointing of underground and aerial cable and testing of newly commissioned OSP network.
· Planning to handle underground cable faults under prioritized schedule.
· Perform Data cleansing and mapping.
· Ensure periodic training of relevant field staff on quality of installation and fault rectification.
· Ensure Maintenance of underground cables, renovation of local loops.
WHAT YOU NEED TO BE SUCCESSFUL
1. Qualification
Minimum Bachelor’s degree.
2. Experience:
Relevant experience in the field of Telecom.
3. Competencies:
Functional Competencies
· Service Standard Implementation
· Business Continuity Management
· Project Management
· Quality and Complaint Management
· Rehabilitation and Technical Planning
Leadership Competencies
· Manages Resources
· Demonstrates initiatives
· Delivers results
· Communicates effectively
pPakistan Telecommunication Company Limited (PTCL) is proud to be Pakistan most reliable and largest converged services carrier providing all telecommunications services from basic voice telephony to data, internet, video-conferencing and carrier services to consumers and businesses all over the country. Whether it is an office in the largest city of Pakistan or a home in a small village, we are present in every corner of Pakistan to serve our customers./p
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