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Call Center Agent

Provider MS Communications

卡拉奇，巴基斯坦

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发布 Apr 24, 2024 443 查看

PKR. 25,000 - 45,000/Month

We are a reputable call center committed to delivering top-notch service to our clients. Our team is known for its professionalism, expertise, and unwavering commitment to customer satisfaction.

Position: English-Speaking Call Center Agent Type: Full-time

Responsibilities:

Handle inbound and outbound calls with proficiency and clarity in English.
Provide courteous and efficient assistance to customers regarding inquiries, issues, and product/service information.
Ensure accurate documentation of customer interactions and resolutions in the CRM system.
Collaborate effectively with team members to meet and exceed performance targets.
Maintain a positive and customer-centric attitude in all interactions.

Requirements:

Fluent English language skills, both verbal and written.
Excellent communication and interpersonal skills.
Ability to articulate information clearly and effectively over the phone.
Strong problem-solving abilities and attention to detail.
Previous experience in customer service, telesales, or call center roles is preferred but not required.
Comfortable with using computer systems and CRM software.
Flexible schedule, including availability for evening and weekend shifts.

Benefits: