Customer Support Officer / Executive - Consumer Insights

Professional Employers (Pvt) Ltd

卡拉奇，巴基斯坦

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Handle correspondence from call centers, website emails, forms, and WhatsApp, and forward to the relevant departments for action.
Ensure timely follow-up on unresolved issues, and maintain coordination with call center staff for efficient operations.
Review and classify around 400 website emails, and compile reports from direct emails and CRM tools. Consolidate call center and CP data for unified reporting.
Conduct training sessions with the Brand Team for Sybrid/Field service staff on product launches, events, and updates.
Oversee in-house surveys (e.g., product use, fragrance testing) and coordinate product testing at the factory. Ensure smooth execution by working with external agencies.
Review external reports for accuracy and support the Research Manager in generating department-specific reports.

Qualification and Skills:

Bachelors / Masters
1-2 years or fresh with relevant qualifications

Benefits:

Commission
Gratuity
PF
5% (Profit Sharing
annual bonus

技能

Engaging Presentations Fluent in English Client Dealing

工作详细内容

全部职位:

1 发布

工作时间:

早班

工作类型:

全职/长期工

工作地址:

卡拉奇, 巴基斯坦

性别:

没有偏好

最低学历:

硕士

职位等级:

入门级

经验:

1年 - 2年

在之前申请:

Dec 13, 2024

发布日期:

Nov 12, 2024

Professional Employers (Pvt) Ltd

· 51-100 员工 - 卡拉奇

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PEOPLE delivers business, strategic and human capital solutions, which give a new life to your business and take your organization to a new growth trajectory. Our unique approach helps ensure that all levels of the organization work together to create an innovative, talent-powered organization, cutting out redundancies, ultimately helping our clients to achieve excellence in what they do.