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概要
Seeking a position in a renowned organization; providing opportunities to utilize
organizational, interpersonal and communication skills; education and experience.
PFB, brief summary.
Sales/Support & Marketing Management Skills with over eleven years of experience. Proven success in running email marketing campaigns and implementing marketing strategies that have pulled in a pilot programs into a great success. Proficient in content, social media and inbound marketing strategies. Skilled, creative and innovative.
工作经历
Customer Experience Manager/Team Coach
WORK EXPERIENCE
IBEX GLOBAL - TRG Company - Oct 28th to date (www.ibexglobal.com)
Customer Service Representative
• Customer Service Representative
• Key responsibilities include:
• Give support for:
• Extended warranties on electronic item's & home appliances.
• Every time when customer calls in he needs to speak with a real person who's
empowered to make decisions.
• Customer can file a claim whenever he wants, 24 hours a day, 7 days a week—
online or over the phone.
• To ensure the good quality as well give 5-star treatment to whoever calls in, we
must give them a good experience.
• Help to get there life back to normal with as little hassle as possible.
Team Manager/Coach
• Team Evaluation/Feedback (Silent Monitoring/Side by Side)
• Managing Absenteeism/KPI/Incentive/QA/Huddle.
• Make sure team is updated with process and deliver excellence.
• Ensure the team is compliant as per the DAC Discipline Action Compliance.
• Achieved excellence on three different projects (Enclose details in person)
• Specialize in Coaching, trained newbies and helped them graduate the
Quality/Standards of CSR.
Reference: Fahad Ashraf (Senior Manager OPS)
Team Lead - Research & Devolpment
• Sales Consultant
• Key responsibilities include:
• Business development for
•iPhone, Android and cross-platform applications
•Facebook applications
•Search Engine Optimization (SEO)
• Research on latest trends, customer requirements and products for the social
media and mobile phone industry
• Focus on achieving monthly sales targets
• Communicate client requirement to Project Manager and the team of Developers
• Design Consultant for Logo’s website’s & Animated Video (2D,3D)
Managing a project known as Research
• Assist students for academic writing ,have there paper written by our writer.