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概要
I am a highly motivated and results-oriented Customer Service and Management Professional who brings along over 07 years of experience and transferable skills in the areas of sales, marketing, customer retention, and business development to deliver substantial revenue growth within highly competitive business markets. I am an exceptional professional with a proven track record of capturing new business, increasing revenues with existing business, as well as delivering solid operational and business results for clients. Expertise in creating and implementing value added sales strategies, building relationships, negotiating, organization, training, communicating, problem-solving and bringing profitable business to a close.
My key skills include business development and management, sales analysis, business operations, client portfolio, business forecasting, audit and inspection, strategic planning, marketing strategies, revenue & profit growth, high-level sales proficiency, customer service, market research, relationship building, public speaking, problem solving, communication skills and MS office.
Currently I am engaged with DeSOM (Services Club), as a Banquets Department Head, where I am responsible for supervising daily operations of banquet area to ensure proper procedures and optimal level of service, quality, and hospitality. Attached is my resume which showcases my progressive experience and successful track record for leading successful initiatives. My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such, I would welcome a discussion regarding opportunities with your organization that fit my background.
项目
工作经历
Guest Room Manager
Manage Guest Room
DSR
Check in Reports
Check Out Reports
Maintain infrastructure, interior
Banquets Department Head
• Effectively deliver prompt, efficient, friendly, and quality service at all times to execute seamless guest relations implementing strong interpersonal skills, facilitate guests to table; describe the characteristics, and descriptions of menu selections and increase sales in different sundries.
• Oversee customers’ questions regarding events, contracts signing and event supervision on the day of the event.
• Resave all the event meeting requests and sent offers, menus and prices of the packages to the customers.
• Responsible for supervising daily operations of banquet area to ensure proper procedures and optimal level of service, quality, and hospitality.
• Maintain booking record, banquets hall and sale record.
• Function in close coordination with clients, vendors, i.e. Caterers, Floweriest, DJ, Photographer etc.
• Organize official function like Corps Comds, Army Gen Officers, Army Chief, Special Pakistan Days events etc
• Manage the Exhibitions, i.e. Food Gala, Shopping Festival, Music
Guest Room Supervisor
• Directed the registration process and accurate accounting of all rooms, greeted guests, contacted housekeeping and maintenance departments, controlled guest check-ins and check-outs appropriately.
• Quickly responded to calls and queries regarding the club services, charges, travel directions, dining and sports facilities; provided guests with room keys, and accurate credentials; took payments and reservations over the telephone.
• Collected subscription fees and other club dues from Members as well as sustained all record relevant record.
• Deal with Club Members, Guests, Visitors and Phone.
• Give/ Collect all information about Club.
• Booking banquets functions, restaurant and guests rooms.
• Oversaw customers’ questions regarding events, contracts signing and event supervision on the day of the event.
Business Development Executive
• Efficiently supervised all business development operations of the organization and delivered first rate support and advice to direct and indirect sales and marketing teams to achieve targets and raise business.
• Implemented an integrated range of customer service procedures consistent with the overall goals/objectives of the business, focused on revenue growth and customer satisfaction.
• Developed and implemented new marketing and customer experience strategies and analyzed employee performances to assure customer/employee satisfaction and business growth.
• Established UBL OMNI, through customers, retailers and also developed new areas for more business.
• Identified new business opportunities through existing relationships by upselling and cross selling.
• Inspection All relevant areas for build new retailers
• File Collecting & Re-Arrange also coordinated with relevant Pers
Franchise Manager
• Provided professional and friendly customer service, greeted all customers, and resolved all inquiries and complaints in a prompt manner to ensure client satisfaction and retention.
• Remained abreast on current policies and procedures, promotions and products offer to the customers in accordance with regulatory requirements.
• Expertly designed and executed departmental and organizational policies and procedures to maximize output, while following company policies.
• Supervised expenses, organized paperwork, documents, and computer-based information.
• Looked after updated record for employees and clients.
• Market visit for complaints and motivate Retailers.
• Expertly delivered administrative and clerical support to the executive, upheld daily task list, arrange meetings and create appointments with individuals on a priority basis.
• Prepaid and Postpaid sales.
• Organized files of sales, purchase, Customers Services etc.
Retail Sales Officer
• Competently established a sales strategy to achieve sales goals and revenues, organized sales action plans, and liaised with company functions to ensure achievement of sales objectives.
• Developed new markets, established market & achieved the target goals through demonstrated abilities in enhancing business volumes.
• Sustained high level of professionalism, integrity, customer satisfaction and sales growth by utilizing a diversity of marketing methods; addressed needs and requests, adhered to customer service standards and protocols.
• Sims Card and Sales Recharge Balance.
• Market visit on daily basis for achieve targets.
Front Desk Officer
• Delivered customers services and product info to visitors as well as guideline to visitor about their complaints.
• Organized files of sales, purchase, Customers Services etc.
• Addressed customer complaints and concerns by collaborating with employees and ensured the swift resolution of issues to preserve customer loyalty in accordance with company policies.
• Provided administration support including filing, creating employee files, and routing customer inquiries to appropriate personnel.
