• Serving as HR & Admin Officer from 2018 to till now.
Job Responsibilities:
• Monitoring and maintaining office equipment and inventory supplies; orders replacement supplies as needed
• Prepare regular reports on expenses and office budgets
• Creating, updating, and maintaining records and databases
• Organize a filing system for important and confidential company documents
• Answer queries by employees
• Update office policies as needed
• Maintain a company calendar and schedule appointments
• Book meeting rooms as required
• Distribute and store correspondence (e.g. letters, emails and packages)
• Arrange travel and accommodations
• Schedule in-house and external events
• Organizing special functions and social events
• Schedule job interviews and contact candidates as needed
• Gather payroll data like bank accounts and working days
• Develop training and onboarding material

• Working with Utertech as a admin officer till now.
• Served as a Business Center Executive in Mobilink House Jhelum from 2013 to March 2018
Job Responsibilities:
• Handle operational activities over customer care service & sale counters
Practice and implement customer handling skills as defined and learned in relevant trainings
• Welcome, guide and manage each walk-in customer when in the role of Floor Greeter
• Manage walk-in customers according to the assigned role
• Explain various Mobilink tariffs to the customers and sell prepaid/ postpaid connections at front line customer services
• Remain updated on all current policies, procedures, promotions, products and up sell value added services offered by the company
• Take ownership and ensure timely resolution of customer complaints
• Coordinate and follow-up with multiple stake holders for issue resolution
• Understand and implement the CS policies & procedures in practice and spirit
• Ensure proper behavior/discipline/grooming/punctuality as per the requirements and image of the company
• Provide feedback to supervisors on important issues/problems cites by the customers to ensure customer retention
• Perform responsibilities on rotational as assigned by the Customer Care Manage
• Establish and maintain effective working relationships with employees, supervisors, clients, and the public.
• Handle Jazz cash customers and deal all the jazz cash related queries and concern of all valued customers.
• Handle all jazz cash account related issues, account activation and deactivation through BVS .
• Handle cash in cash out transactions of all customers, and make strong follow up with different teams in different departments.