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概要
An avid customer support professional voracious to exhibit high service attitude revolving around customer needs. Consistently ranked as the top performer by achieving the highest NPS among all Jive teams. Served as Subject Matter Expert during migration of Jive which helped me to grasp the underlying dynamics of a structured Knowledge Base. Always eager to uplift the performance of entire team by delivering the best with an impulse to helping the organization achieve its goals effectively. Successfully managed several independent projects for clients including general customer support, technical assistance and technical writing services. I strongly believe in managing my stakeholders by understanding their individual needs and addressing them in a customized way while providing the easiest applicable solutions.
工作经历
L1 Customer Support Engineer
Customer Support Engineer L1
· Providing Level 1 troubleshooting support for all customers of Jive Interactive Intranet.
· Auditing of current cases handled by the central agents as part of quality assurance.
· Actively involved in management of Knowledge Centered Services (KCS) including the creation and publication of articles related to issues and bugs.
· Dealing with bugs with a high focus on customer satisfaction and retention.
· Communicating with Network and Engineering teams to ensure the resolution of issues to keep Jive running smoothly.
Freelancer
Taking all kinds of projects from data entry to personal assistant and Network solutions provider.
Executive International Sales
Intern Network Engineer
To troubleshoot all the realtime problems in 122 branches nationwide and provide support for implementation and up gradation of the whole Network
Negotiation Officer
TO handle all outbound and inbound calls to and from California.
