Manage end-to-end recruitment process, including job postings, screening resumes, conducting interviews, and making job offers
Administer and maintain HR policies and procedures, ensuring compliance with legal requirements and best practices
Handle employee onboarding, orientation, and offboarding processes
Coordinate and conduct training and development programs for employees
Assist in performance management and employee engagement initiatives
Maintain accurate employee records and ensure data confidentiality
Handle employee relations matters and provide guidance on HR-related issues
Stay up-to-date with industry trends and changes in employment legislation

Costumer Support Executive in Jazz Campaign 111 ( Ibex Global Islamabad) 30-09-2018- to 08-02-2019..

Delivering superior customer services for over 12 years,IBEXis a business process outsourcer offering an integrated suite of services that supports an expansive array of customer facing solutions.


Check Details regarding Balance related quires regarding like Data reservation internet base rate and sms and voice base rate overcharges.

Guiding the positive features of VAS like syplee, Direct Operator Billing, Mofun Jazz TV Jazz Tube and Opera Mini.

Posting Voice of costumer issue facing problem of Help line IVR issues, Coverage area issues like 2 G 3 G and 4G

Dealing Sim related issue like PUK code issues, Calling and SMS Barring, Call Divert, 4G sim Compatibility and charges and Sims block and Stolen issues

Addressing SR like Network related issues, staff related issues, Billing Adjustment, Bundles Incentive Posting and Obnoxious Caller Complaint.

Addressing compliant of Value added services like My status, Notify me. Jazz Caller Name in Efrornt creator tab.

Use SSO Portal, Effornt, Static Map, IR Tariff Sheet, Mobics (providing details of Call, sms , Internet Packages Bundles validity and nature.
. Taking Request of Jazz tune and install song as per costumer request.

Costumer Relationship officer in Easy paisa OMO Campaign & Haier Group Pakistan 

(Sybrid A Lakson Group of Company) 23-04-2019 to Present
Easy paisa OMO Campaign 23-04-2019 to 10-06-2020
 Promote Easy Paisa Product Features regarding Cash back offer, Internet Packages, Money Transfer, Bill 
payment, Minutes and MB Details, Medical Insurance and Ordering Food & Shopping Facilities through
Easy paisa  Note Costumer Feedback regarding using of Easy paisa and share Experience and give them comparison between financial services and its benefits in current scenarios going on.
Haier Group Pakistan 11-06-2020 to Present  Understanding issue of costumer related different quires like Installation Request, cooling issue in AC & 
Refrigerators, Water Leakage issues, Power Supplied related issue  Making useful Service Request after understanding quires, FCF (First Call Fixed), Reminder, Follow-up 
Escalations and Alert  Note Down VOC (Voice of Costumer) Regarding services of technicians, behavioral issues, pending approvals.