Strategically manage warehouse in compliance with companys policies and vision.
Ensure safe handling of the goods from receiving to delivery to the dealers.
Minimize losses of the tiles while loading and transportation.
Setup layout and ensure efficient space utilization with in warehousing.
Receive finished goods (tiles) from production department and stack according to the plan / lay out.
Efficient traceability of warehoused goods.
Manage annual budget of the department and its allocation.
Receive feedback and monitor the quality of services provided and also support to Customer Services department.
Maintain statistical and financial records of the Warehouses and Dispatch operations specially POD.
Ensure effective utilization of work force, resource and sources.
Keep update the company operated vehicle to handle the emergency situation, like strike of transporters.
Keep update the 3P contracts as Fork lifter, transporters.
Delegate work assignment to staff and supervise the functions of all warehouse employees
Motivating, organizing and encouraging teamwork within the workforce to ensure productivity targets are met or exceeded.
To ensure clear communication within the department at all levels and with the other departments.
Over all responsible of inventory more than 600M pkr
Manage the production over 80 to 100 Tons as Raw stock with 1400 company maintained ware houses on -20 to -25 temperature and over 2000 3P warehouse with -30 temperature
Issuance of RAW material to production team over 40 Ton to produce ready to cook products
Storage of finished goods on -20 temperature
Supply of RAW and finished good to Market nation wide on 15 company maintained vehicles
3p distribution in North and south regions where primary distribution made on 3P thermo king 40 feet container twice in a week with utilization of 27 to 30 ton in each container
Managing the fleet which owned by company with complete ware and rear
More then 165 staff work under warehousing and distribution with additional 3P labor
Weekly audit on bases of cycle count and monthly by external auditors from fugosan audit company with zero variance
GT supplies in market with merchandising
Collection or pick up od expire stock from market and push to rendering upon QA analysis
Lead, Control and Supervise Pakistan, Service Operations
Service Procedures & Process Guide
Process Analysis to Design, Prepare and modify service procedures and process guide.
Conduct routine staff trainings to implement designed and modified service man procedures and process.
Analyze and modify routine procedures to increase productivity and reduce service cost.
Set service KPI targets, based on RTAT response, customer satisfaction index and happy service rates
Analyze service data and announce KPI results to team, in order to motivate and educate them.
Daily monitor service calls data, Happy Calls data, and RTAT results through system reports and take corrective actions where needed.
Spare Parts Management
Analyze Spare Parts Consumption report to decide fast /slow /non-moving stocks sales and procurements
Inspect Spare parts storage area and storage methods
Design and market promotion plans to move non-moving / slow moving / over stock spare parts
Coordinate and monitor sales business plan in order to procure Critical parts for future/ coming models
Service Team Building
Conduct scheduled Technical Skills training for staff and ASCs
Conducts new products technical and features training for service and local ASCs
Conducts Service Process Guide Customer Focus/Moment of Truth/Handling of different behaviors trainings for service and overseas distributors.
Product Quality Certification
Arrange and follow-up with Dubai RHQ to prepare Certification for all products.
Quality Reports
Received Products quality reports form distributors and provide them solutions
Managing the temperature & humidity controlled warehouses (+30 to -35) containing 2500 plus pallet positions.
Review the statistical analysis with respect to operational volumes, resource utilization, stock accuracy and
recommends measures / motivates for enhance levels of performance
Planning, organizing and controlling of all Supply operations as well as future capacity requirements.
Planning and controlling of Walls ice-cream (Unilever) supplies from production till concessioners.
Empowers, Motivates, Guides and Counsels the department Heads.
Lead and successfully implemented SAP at WM & MM modules.
Ensures all transitions accurately transmitted in WMS Exceed.
Respond to all customer inquiries and issues concerning work orders, invoices, inbound, shipments, inventory issues etc and report customer feedback to the management.
Coordinates with Client for disposal of damaged products/Stock Adjustments.
Ensuring Inventory Management and Quality Environment as per client and QA Standards.
Management of FIFO / FEFO / LIFO / COSIS, Stock Replenishments in the LC.
Averts situational crisis to the extent possible.
Verifying the Turn over Sheet (TOS) and Key Performance Indicator KPIs daily.
Ensure contract compliance for each Customer is met.
Motivates and guides the Warehousing Operations Team to ensure set targets are met, specific project plan are implemented and administrative issues are concluded.
Resource management and operation planning meeting the agreed service level for customers in LC.
Ensure all due diligence records are maintained absolutely for easy reference / auditing / verification.
Consolidation and making shipments plan for 18 destinations Worldwide for Motorola Wimax 4.2.
Analysis of work load, billing data verification, monthly and weekly Activity Reports and performance appraisals.
Ensuring Inventory Management and Quality Environment as per client and QA Standards.
Monitor near expiries and oversee expiry extension / disposal in coordination with the / client / disposal contractor.
Ensure that all damage products are properly received and managed as per the SOPs.
Ensures spontaneous resolving of discrepancies observed by the Inventory Assistant and Quality Team.
Shipping including packing, labeling, marking, as per IATA & CFR Regulations.
Review, verify and process quantity received against bills of lading, purchase requests and shipping documents.
Quality inspection and verification of shipping documents of Air Force Pallets to all over the world.
Storage Responsibilities
Storage as per hazmat classification codes putting appropriate labels for identification.
Space Utilization and Management.
Monitor the Picking, Packing & Loading process.
Inventory accuracy for 18,000 locations with more than 12,000 commodities.
Supplies of maintenance parts to US-ARMY TROOPS currently involved in OPERATION IRAQI FREEDOM.
Assisted Reconciliation Reports for 1000 Customers every Month and sending to 50 ASG.
Using Army FEDLOG to conduct research
Assisted Customers requisitions like requests walk troughs and status using SARSS-1 Project.
Help with the stock control supervisor to managing over 30,000 lines of available stock.