概要

Briefly about myself, I have done MBA in Marketing from Hamdard University Islamabad. Previously, I did Bachelors in Hotel Management from Near East University, Lefkosa, and Turkish Republic of Northern Cyprus.Worked as an Operations Manager at USEA US Embassy Islamabad.and also worked as General Manager at French Club21. Currently I am working as Services Manager at Alliance Française d'Islamabad.

项目

Front Office Procedures

工作经历

公司标识
Building Manager
Mujahid Hospitality
Mar 2022 - 代表 | Islamabad, Pakistan

Responsibilities:
• The BM must tour the entire property daily, ensuring standards are
maintained, discovering what improvements are required and finding solutions to any issues
that may have arisen.
• Coordinating and overseeing regular building maintenance and
repairs.
• Managing and directing cleaning and security staff and activities.
• Maintaining a safe environment for building occupants and visitors.
• The BM must liaise with all departments to ensure they are carrying
out their duties and be up  to date on what all departments are doing throughout the day
• The BM must uphold the brand image of MBC—proper uniform,appropriate music, lobby
 arrangements, etc.
• The BM will update the daily online inventory sheets
• Preparing and carrying out emergency protocols and procedures.
• Ensuring facilities are in compliance with applicable policies,
regulations, and building codes.
• Responding to inquiries and requests by building tenants and
resolving any problems or issues.
• The BM will conduct random checks of the janitorial inventory to
ensure inventory stock and records are aligned
• The BM will prepare a brief document on any major
decisions/changes made during the week with regards to staff
management or property management

公司标识
Operations Manager
Jinnah Golf & Range Club
Jun 2020 - Feb 2022 | Islamabad, Pakistan

Duties for the operations manager will include allocating budget /Discussion with Managing Director
◾Formulating policies and implementation
◾Coordinating business operations, ◾Monitoring and motivating staff,
◾ Managing operational costs,
◾Ensuring good customer service,
◾improving administration processes, 
◾Engaging with vendors, 
◾Hiring and training employees,
◾Club Managing Directors Protocol
◾Club Management secrecy
◾Setting strategy
◾ Find The vendor and do the needful Civil work
◾Civil work observation and Daily Base Reporting to management
◾Club Maintenance work look after
◾Asset management strategy and saving responsibility
◾ Marketing in charge
◾ Membership Documentation, Corespondents Management, Launching as well as used the PR 
◾  Events Managements

公司标识
Services Manager
Alliance Française d'Islamabad
Oct 2018 - Jan 2020 | Islamabad, Pakistan

- Looking Overall administration procedures
- Dealing with vendors
- Managing support staff
- Setting and reviewing budgets and managing cost
- Manages the stock control, and checks that inventory records are accurate
- Purchases materials and services required for operations
- Confirms that health and safety regulations are followed
- Responsible for procurement, and planning of daily operations

公司标识
General Manager
French Club 21
Sep 2013 - Aug 2018 | Islamabad, Pakistan

Overall responsibility of successfully running the club
 Manage all activities of the club and its staff
 Coordinate, direct and manage the club operation to achieve maximum
profitability, ensure customer satisfaction, protect the financial aspects of
the business and maintain the facilities.
 Leading and managing staff, assisting in their training & development
activities
 Orientation of new employees
 Monitor inventory of office supplies and the purchasing of new material
with attention to budgetary constraints
 Procurement of supplies both nationally and internationally
 Property Management and maintenance.
 Focus on continuous improvement in customer service, employee
management, sales/ marketing, property and financial control etc.

公司标识
Manager Operations
Us Embassy (USEA) Islamabad
Jan 2011 - Apr 2013 | Islamabad, Pakistan

esponsibilities:
 Provide day to day management and oversight required to ensure that all
restaurant, Gym, bar, cafeteria, canteen, laundry & commissary etc.
provide efficient, timely and effective service to all USEA members
 To ensure USEA facilities comply with all relevant legislation relating to
environment health and safety
 Managed staff responsible for guest services
 Contributed to short and long-term organizational planning and strategy
as a member of the management team
 Managed all functions, meetings, seminars and events held in embassy
compound
 Menu making and costing
 Developed departmental budget
 Managed inventory and logistics operations
 Managed vendor relations
 Ensured the use of current Standard Operation Procedures by all team
members within the departments
 Held regular performance appraisals with all staff, identifying areas for
development and training needs

公司标识
Administration Executive
Axcat Inc.
Sep 2008 - Jan 2011 | Islamabad, Pakistan

Managed day to day office operations
 Responsible for making travel and logistics arrangements for employees
and guests
 Responsible for relationships with vendors
 Responsible for organizing all meetings and events
 Performed other related duties as required

公司标识
Assistant Manager Front Office
Grand Hyatt Dubai
Jun 2004 - Dec 2006 | Dubai, United Arab Emirates

Managed the team responsible for day-to-day front desk operations
 Responsible for forecasting of rooms for future bookings
 Preparing various reports for senior management
 Ensuring staffing levels were adequate for front desk operations
 Providing guidance and direction to subordinates, including setting
performance standards
 Carrying out staff performance appraisals
 Coaching junior staff in guest handling
 Providing feedback to individuals based on observation of service
behaviors
 Staff training towards adherence to all credit policies and procedures in
order to reduce bad debts and rebates
 Conducting other training to junior staff where required

公司标识
Guest Service Officer
Marriott Islamabad
Sep 2003 - May 2004 | Islamabad, Pakistan

Front Office operations, guest handling, checking in and checking out of
guests
 Monitoring guest satisfaction through personal recognition and prompt
cordial attention from arrival through to departure
 Reviewing arrival list for all arrivals and VIPs to check room allocations,
amenities and special requests
 Night auditor – responsible for creating audit reports for management
 Preparing market reports (i.e. share of Marriott compared with other five
star hotels in the area)
 Summarizing various other reports for management

学历

Hamdard University
硕士, , Masters in Business Administration‎
Forage And Fodder Production
CGPA 2.9/4
2008
Near East University
学士, 工商管理学士学位, Hotel Management‎
Hotel Management
CGPA 3.1/4
2002

技能

熟练 computer skills
熟练 hornest
熟练 IT knowledge
熟练 - Well qualified
熟练 Accounts / Manager
熟练 Accounts Administration
熟练 Accounts Managment Skills
熟练 Admin Assistantce
中级 admin officer
熟练 Administration & Logistics
熟练 Administration Knowledge
熟练 Administration Skills
熟练 Aesthetic Procedures Knowledge
熟练 Agile Scrum Testing
中级 Analytical Methods Development
熟练 Analytical Skills
熟练 Answering Inquiries
中级 Auto Body Parts Knowledge
熟练 Branch Administration Skills
熟练 Build Strong Teams
熟练 Client Expectations
熟练 Client Service Oriented
熟练 Collections Handling
熟练 Communion Skills
熟练 Complaint Handling
熟练 Computer Literacy Skills
熟练 Computer Proficient
熟练 Conservation Awareness
熟练 Consumer Electronics Knowledge
熟练 Content Media Management
熟练 Coordination Abilities
熟练 Corporate IT
熟练 Corporate - Procurement / Administration Departmen
熟练 Corporate Finance Handling
熟练 Cost Management
熟练 CRM Database Management
熟练 Cross Cultural Language Skills
熟练 Cross-Cultural Communication Skills
熟练 Customer Handling Skills
熟练 Customer Management
熟练 Customer Service
熟练 Customer Service Systems
熟练 Customer Success
熟练 Dedication
熟练 Delivery Experienced
熟练 Distribution Logistics
熟练 Documentation
熟练 Documentation Management
熟练 Drafting Skills
熟练 Email List Management

语言

熟练 乌尔都语
熟练 英语

Imran 联系人

BILAL AKHTAR
iSolutions Pakistan (Pvt) Ltd
Jawad Khan
Salsoft Technologies Pvt. Ltd, Karachi, Pakistan