Briefly about myself, I have done MBA in Marketing from Hamdard University Islamabad. Previously, I did Bachelors in Hotel Management from Near East University, Lefkosa, and Turkish Republic of Northern Cyprus.Worked as an Operations Manager at USEA US Embassy Islamabad.and also worked as General Manager at French Club21. Currently I am working as Services Manager at Alliance Française d'Islamabad.
Responsibilities:
• The BM must tour the entire property daily, ensuring standards are
maintained, discovering what improvements are required and finding solutions to any issues
that may have arisen.
• Coordinating and overseeing regular building maintenance and
repairs.
• Managing and directing cleaning and security staff and activities.
• Maintaining a safe environment for building occupants and visitors.
• The BM must liaise with all departments to ensure they are carrying
out their duties and be up to date on what all departments are doing throughout the day
• The BM must uphold the brand image of MBC—proper uniform,appropriate music, lobby
arrangements, etc.
• The BM will update the daily online inventory sheets
• Preparing and carrying out emergency protocols and procedures.
• Ensuring facilities are in compliance with applicable policies,
regulations, and building codes.
• Responding to inquiries and requests by building tenants and
resolving any problems or issues.
• The BM will conduct random checks of the janitorial inventory to
ensure inventory stock and records are aligned
• The BM will prepare a brief document on any major
decisions/changes made during the week with regards to staff
management or property management
Duties for the operations manager will include allocating budget /Discussion with Managing Director
◾Formulating policies and implementation
◾Coordinating business operations, ◾Monitoring and motivating staff,
◾ Managing operational costs,
◾Ensuring good customer service,
◾improving administration processes,
◾Engaging with vendors,
◾Hiring and training employees,
◾Club Managing Directors Protocol
◾Club Management secrecy
◾Setting strategy
◾ Find The vendor and do the needful Civil work
◾Civil work observation and Daily Base Reporting to management
◾Club Maintenance work look after
◾Asset management strategy and saving responsibility
◾ Marketing in charge
◾ Membership Documentation, Corespondents Management, Launching as well as used the PR
◾ Events Managements
- Looking Overall administration procedures
- Dealing with vendors
- Managing support staff
- Setting and reviewing budgets and managing cost
- Manages the stock control, and checks that inventory records are accurate
- Purchases materials and services required for operations
- Confirms that health and safety regulations are followed
- Responsible for procurement, and planning of daily operations
Overall responsibility of successfully running the club
Manage all activities of the club and its staff
Coordinate, direct and manage the club operation to achieve maximum
profitability, ensure customer satisfaction, protect the financial aspects of
the business and maintain the facilities.
Leading and managing staff, assisting in their training & development
activities
Orientation of new employees
Monitor inventory of office supplies and the purchasing of new material
with attention to budgetary constraints
Procurement of supplies both nationally and internationally
Property Management and maintenance.
Focus on continuous improvement in customer service, employee
management, sales/ marketing, property and financial control etc.
esponsibilities:
Provide day to day management and oversight required to ensure that all
restaurant, Gym, bar, cafeteria, canteen, laundry & commissary etc.
provide efficient, timely and effective service to all USEA members
To ensure USEA facilities comply with all relevant legislation relating to
environment health and safety
Managed staff responsible for guest services
Contributed to short and long-term organizational planning and strategy
as a member of the management team
Managed all functions, meetings, seminars and events held in embassy
compound
Menu making and costing
Developed departmental budget
Managed inventory and logistics operations
Managed vendor relations
Ensured the use of current Standard Operation Procedures by all team
members within the departments
Held regular performance appraisals with all staff, identifying areas for
development and training needs
Managed day to day office operations
Responsible for making travel and logistics arrangements for employees
and guests
Responsible for relationships with vendors
Responsible for organizing all meetings and events
Performed other related duties as required
Managed the team responsible for day-to-day front desk operations
Responsible for forecasting of rooms for future bookings
Preparing various reports for senior management
Ensuring staffing levels were adequate for front desk operations
Providing guidance and direction to subordinates, including setting
performance standards
Carrying out staff performance appraisals
Coaching junior staff in guest handling
Providing feedback to individuals based on observation of service
behaviors
Staff training towards adherence to all credit policies and procedures in
order to reduce bad debts and rebates
Conducting other training to junior staff where required
Front Office operations, guest handling, checking in and checking out of
guests
Monitoring guest satisfaction through personal recognition and prompt
cordial attention from arrival through to departure
Reviewing arrival list for all arrivals and VIPs to check room allocations,
amenities and special requests
Night auditor – responsible for creating audit reports for management
Preparing market reports (i.e. share of Marriott compared with other five
star hotels in the area)
Summarizing various other reports for management