 Managing the smooth operations of the branch in compliance with banking regulations/policies and procedures with a view to minimize the operational risk and maximize profitability.
 Maintaining and monitoring of branch operations (by checking of vouchers, GL reports and other system generated reports regularly) in order to strengthen the branch internal controls.
 Plan, direct and control the counter services/branch operations by distribution of work among branch staff through well-defined tasks and responsibilities while achieving timely and accurate processing of deliverables and provision of quality service to the customers.
 Approval and authorization of transactions as per approved DOA limit. Supervise all ATM matters and formalities regarding account opening, closing, and amendment matters to implement KYC/AML policies.
 Preparation, analysis, maintenance and submission of all MIS reports to various departments (internal/external) in a timely and accurate manner as and when required.
 Maintenance of Branch appearance such as cleanliness of branch premises, maintenance of notice board, proper functioning of computer systems etc. to ensure the branch image and have an efficient working environment.

 Provide support to the branch by managing core branch functions for servicing customers in accordance with high standards of the service quality.
 Mange New to Bank accounts and providing proper guidance regarding to procedures and requirements to new/prospective customers. Also responsible to cross sell various products offered by the Bank.
 Manage general banking operations like outward/inward clearing, outward/inward remittance, issuance and handling of cheque books and ATM cards and collection functions of the branch for customer services while ensuring compliance to banking regulations/SBP instructions.
 Ensure audit rating of the branch is maintained and to liaise with all stakeholders to resolve any highlighted objections/observations within specified TAT.
 Resolve/reply the queries of the customers, maintain the customer complaints log book, continuous follow-ups and re-directing the customer to the concerned department for resolution of their queries to ensure the customer leaves the branch satisfied
 Floor management including proper queue management, cleanliness & overall appearance of the branch as per housekeeping guidelines to ensure an excellent environment of the branch.