Certainly! Here’s a detailed job description (JD) for an Operations Manager at CRS, focusing on corporate social responsibility and emergency response:

Job Title: Operations Manager
Organization: CRS (Corporate Social Responsibility)
Location: [Your Location]
Job Summary: The Operations Manager is responsible for overseeing and implementing corporate social responsibility (CSR) initiatives aimed at providing sustainable livelihoods to vulnerable families and managing emergency response projects. The role involves strategic planning, coordination, and execution of CSR projects, ensuring they align with organizational goals and community needs.
Key Responsibilities:


Program Management:

Develop and implement CSR programs focused on improving livelihoods for vulnerable families.
Design, plan, and execute emergency response projects to support communities in crisis.
Monitor and evaluate the impact of CSR initiatives, ensuring they meet defined objectives and deliverables.



Stakeholder Engagement:

Collaborate with community leaders, government agencies, NGOs, and other stakeholders to identify and address community needs.
Facilitate partnerships and build strong relationships with external organizations to enhance program effectiveness.



Resource Allocation and Management:

Manage project budgets, ensuring efficient allocation of resources and adherence to financial policies.
Oversee procurement processes, ensuring timely and cost-effective acquisition of goods and services for projects.



Team Leadership:

Lead and mentor project teams, providing guidance, support, and capacity-building opportunities.
Foster a collaborative and inclusive team environment, promoting continuous learning and development.



Reporting and Documentation:

Prepare comprehensive reports on project progress, outcomes, and impact for internal and external stakeholders.
Ensure accurate documentation of all project activities, maintaining transparency and accountability.



Compliance and Quality Assurance:

Ensure all CSR projects comply with organizational policies, donor requirements, and relevant regulations.
Implement quality assurance measures to maintain high standards in project delivery.



Community Development:

Conduct needs assessments to identify areas of intervention and develop tailored programs to address them.
Promote community involvement and ownership of projects to ensure sustainability and long-term impact.



Crisis Management:

Develop and implement emergency response plans to address immediate needs during crises.
Coordinate relief efforts, ensuring timely and effective delivery of aid to affected communities.

Objective 1: Surveys & Assessments

Facilitate program department in-need assessments, baseline, end-line and post-distribution monitoring surveys in terms of forming data collection tools, sample size, and training of data collection team.
Conduct interviews with line departments, conduct PRA exercises and administer questionnaires.
Ensure data quality and data consistency during data collection and data entry, manage database and facilitate data analysis. Conduct data audit of up to 5% sample of the field data collection as well as data entered into the database by project or data entry staff and generate data audit report and share with MEAL Manager.
Facilitate program department in the first draft report of surveys (baseline & end-line and assessments) 

 Objective 2: Project design and implementation

Assist supervisor/line manager in documentation/desk review for all the projects give feedback and ensure alignment to minimum standards;
Extract and analyze firsthand information of the existing surveys carried out in the program base and provide key findings to be incorporated in the need assessment section(s) of the proposals or concept notes. 
Ensure that the implementation of field activities adheres to SIF’s monitoring and evaluation system;
Provide technical inputs in the program development process and facilitate log frame formation (e.g. indicators, MOVs and risk & assumption matrix development)

 Objective 3: Monitoring and Evaluation
          Develop an M&E Plan for every new project in the PMP tool with coordination with the project manager and get it approved by the immediate supervisor and the MEAL Manager; and follow the M&E Plan during project implementation.

Carry out regular and routine field monitoring of program activities and produce monitoring visit reports on the given format; conduct debrief sessions with relevant program staff and develop an agreed action plan; and report to MEAL Manager and Base Manager.
Carry out follow-up monitoring visits to materialize actions agreed in the action plan, maintain the Monitoring-Action Plan Tracker at the field level, and report to the MEAL Manager and Base Manager.
To assist in planning and implementation of internal monitoring and evaluation exercises and impact assessments in terms of case/success stories and during project evaluation when needed.
Manage all internal evaluation activities of the base; systematically ensure the analysis of results is shared with stakeholders.
Ensure and support the completion of the beneficiaries database in coordination with the program team.
Review and update the PMP of each project in his/her respective program base during monthly review meetings and share with the MEAL Manager along with complete MOVs.
Support MEAL Manager in developing TORs for evaluation of the project(s) and support external evaluator in conducting independent evaluation at project sites.

 Objective4: Accountability

Ensure accountability at the field level during program implementation by orienting the program team and beneficiaries during activities on SIF CRM/CBCM.
Ensure display of CRM banners and boxes are installed at activities intervention locations and visit the targeted locations/areas/villages under project(s) to identify the gaps and challenges regarding CRM implementation.
Ensure beneficiaries have been oriented by the project and MEAL team before the start of each project activity and make sure that complaints and feedback are properly acknowledged, registered, processed, resolved timely and being responded to by the complainants and feedback provider.
Share updated CBCM/CRM database routinely with the MEAL Manager at the country office every month.

 Objective 5: Learning

Support MEAL Manager in organizing monthly/midyear/annual review meetings and lessons learnt workshops;
Take minutes of the review meeting and lessons learnt workshop and share with the MEAL Manager.
Identify and document from time to time the key learning points during project implementation in the field and share during monthly reporting submissions to the MEAL Manager at the country office level and the base level with the Base Program Manager.
Lead in developing case studies or success stories to be used as lessons learnt and for monitoring/evaluation purposes.

 Objective 6: Coordination

Ensure smooth coordination with key working groups at the field level and other stakeholders such as VDCs, Committees, Cooperatives, and Government Line Department in terms of monitoring.
Ensure to involve the stakeholders in project monitoring and supervision and build their capacity therein.
Ensure very good upward, parallel and downward inter and intra department coordination with his/his line manager and sub-ordinates and with other team members and act as a pro-active team member. 

Objective 7: Reporting & Communication

Meet the reporting deadlines on a weekly and monthly basis and share MEAL reports timely with the Program Project Manager and MEAL Manager.
Ensure the MEAL manager and Project manager are equally informed about future tasks and ongoing activities.
Ensure proper communication protocols while sharing general and confidential information with targeted and concerned audience/staff and keep updated his/her technical supervisor MEAL Manager and Program Base Manager about every development at each stage of project implementation.

 Objective 8: Capacity Building

Support the MEAL Manager in building the capacity of project and MEAL staff (MEAL assistants) at the field level in terms of data collection, monitoring and evaluation as well as the implementation of the SIF safeguarding policy.
Build the capacity of the project staff, MEAL staff as well and community members about SIF CRM/CBCM.
Build the capacity of the field level stakeholders such as VDCs, Committees, Cooperatives, and Government Line Department in terms of monitoring of SIF projects implementation.

 This list is not limited; the employee may be required to perform any other task necessary and compatible with its functions assigned by the supervisor or HOM.

To roll out and manage MEAL mechanism as per commitments.
To establish, manage and strengthen Accountability to Beneficiaries which includes capacity building of partner organizations on this theme.
To carry out regular field monitoring of program interventions and produce monitoring reports on the given format, conduct debrief sessions with relevant program staff and develop an agreed action plan.
To carry out follow-up monitoring visits to materialize actions agreed in the action plan.
To establish and manage Complaint and Feedback Mechanism which facilitate beneficiaries/communities to register complaints and share feedback.
To assist the project in carrying out preliminary first inquiry report in case of serious nature of complaints filed by beneficiaries/communities.
To maintain complaints and feedback tracking database and do follow up on complaints to reach a resolution involving relevant project/program staff.
 To assist the project in identifying key compliance/quality questions and parameters capitalizing on the existing checklists and minimum standards for monitoring project performance.
To assist in reviewing data bases and data tracking tools of diverse projects in order to maintain data quality for collating reliable and consistent data which meets minimum reporting requirements of donors .
To assist in planning and implementation of baseline surveys, monitoring and evaluation exercises and impact assessments when needed.

·         Ensure adherence to policies of Engro Corporation
·         promote , encourage and reinforce safe work practices in the field
·         developed and execute M&E management plan in the project areas
·         Carry out baseline, midline and end line survey of the project
·         develop and share recommendations for course correction during the implementation
·         monitor the training/ workshops/ capacity building activities to check the quality and impact
·         ensure all the data is recorded and analysis is done with learning outcomes
·         Ensure all the data is recorded and analysis is done learning outcomes
·         ensure visibility of the project activities in line with branding guideline
·         Assist project director and sustainability lead in developing new proposal.

Support all M&E initiatives for projects including monitoring, quality data collection, tracking the progress of activities and contributing to staff capacity-building initiatives as necessary.
Ensure to share a report on time and send it as per the milestone deliverable.
Support project management in creating a framework and procedures for monitoring and evaluation of the project activities;
Support the Project Manager in defining and implementing the key project performance indicators as well as monitoring them throughout the project period;
Assist the Project manager  in proposing strategies to increase the data use and demand amongst the project staff;
Documentation, lessons learnt and good practices and shared them with all concerns
Support Project management in reviewing donor reports to ensure high-quality reports are submitted on time including Bi-weekly, milestone reports as per the defined timeline.

·         Monitoring, Evaluation, baseline/end line assessments, data collection, spot checks, field visits, desk review etc
·         Maintain and store all records of the project activities Comply with all policies, procedures, and legal and regulatory requirements. Follow the company and policy and ensure the project's transparency and accountability.

 

To responsible for the day to day management of the Project and to Provides support and supervision to all Project Staff.
Assist in the planning and budgeting of Procurement, field activities in coordination with the field- and administrative Staff.
Facilitate a process to ensure that activities follow the overall framework of the Project objectives and results.
Ensure effective coordination with stakeholders at filed level, including I/NGO’s UN Agencies and governmental agencies.
In coordination with the Project Coordinator implement monitoring tools and collect information from the filed in order to consolidate in the reports.
Weekly/ monthly follow-up: from the field in coordination with the Project Coordinator and consolidate them in a monthly/quarterly report.
Management - the program is implemented successfully and within established timelines
Good relations with key stakeholders, including donor and government officials
The project Coordinator will be responsible for the day-to-day running of the project, including overall coordination, planning, management, implementation, monitoring & evaluation, and reporting of all project activities:
Prepare and update project work plans, and submits these to the donor agency.
providing overall supervision and/or coordination of their work to ensure the production of the expected outputs.

• Provide support to program manager in recruitment and selection of participants for online
• Courses, MOOCs and webinars offered throughout the program.
• Effective and timely delivery of information to the nominated participants of their selection
• And further procedures for course enrolment.
• Provision of timely and continuous support to the participants to successfully participate
• In the online courses.
• Vigilant monitoring and evaluation of grades of each participant enrolled in the courses to
• Ensure outstanding pass out the rate at the end of the program. Provision of continuous support to the participants below the passing grade.
• Provision of MATs to the RELO at U.S. Embassy Islamabad of all on-going activities.

• To carry an assigned portfolio of priority project.
• Analysis and processing of Health financial and activity Reports.
• Be the part of a team to complete annual procurement of equipment’s
• Conducting the monitoring visit for recounting the stocks in Health Facilities.
• To respond to inquiries from the project team regarding the issues and Requests.
• Ensure rational use of medical supplies by analysis of usage trends and supplies consumption reports.
• Prepare Monthly Progress reports compiled on the base of reports received from branches and submit to PMER department.
• Conduct technical working groups meetings, Capacity building training and participate outreach health operations
• Ensure support in overall district-related project advocacy.
• Ensure timely release of funds to partners and effective utilization
• Providing Training to LHWs on mobile applications.
• Assisting Programme manager in coordinating with other programmes for effective implementation of programs.
• Assisting Programmed manager in budgeting, forecasting and financial reviews of project activities.
• Network and build linkages with other similar organizations and initiatives
• Promote the work of the organization at various forums and fronts
• To consult with the project team regarding specific grant issues to ensure that the plan meets organization guidelines and/or initiative requirements, and is a well-formulated request.
• To Program ideas, etc. including making general presentations to groups of the organization.

·         Providing Training to LHWs and Secretaries of   Local government departments.
·         Coordination with Health Department and other stakeholders.
·         Keeping close liaison with the UC office(s) for smooth implementation of the program.
·         Follow up of stakeholder’s progress.
·         Providing assistance and guidance to the UC secretary and gatekeepers in understanding their role.
·         Helping the UC secretary and gatekeepers (LHW) in resolving issues related to the program and technology.
·         Calculating incentive of each gatekeeper at the end of every month and then making the required payment.
·         Providing briefings to the provincial and other governmental officials at their visits.
·         Calling concerned citizens and taking their feedback about their experience of getting a birth registered using DBR.
·         Data collection and reconciliation for reporting and analysis purposes.

·         Supervising the Base line and End line Survey
·         Coordination with the Local Govt: office of the assigned district.
·         Coordination with Health department and other stakeholder.
·         Keeping close liaison with the UC office(s) for smooth implementation of the program.
·         Taking active part in trainings.
·         Providing assistance and guidance to the UC secretary and gatekeepers in understanding their role
·         Helping the UC secretary and gate keepers (LHW) in resolving issues related to the program and technology
·         Remaining available at designated hours in the UC office at least twice a week to resolve issues related to the program
·         Calculating the incentive of each gatekeeper at the end of every month and then making the required payment.
·         Helping arranging visits of the PANGRO officers when required
·         Providing briefings to the provincial and other government officials at their visits.
·         Calling concerned citizens and taking their feedback about their experience of getting a birth registered using MBR.
·         Data collection and reconciliation for reporting and analysis purposes.

·         To be responsible for the identification and registration of beneficiary households for the livelihoods program.
·         Monitoring 2 component of livestock program agriculture.
·         To participate in the baseline survey and other data collection.
·         To regularly monitor the activities at the distribution level and off-site with households.
·         To assess the needs through household surveys and focus groups discussions.
·         Responsible to carry out community trainings on sector-specific issues and Community awareness-raising through community meetings.