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概要
Software QA Engineer | QA Analyst with more than three years experience with great attention to detail and a commitment to developing and implementing continuous improvement initiatives through the collection and analysis of data and converting it into actionable information.
项目
工作经历
English / Arabic Software Quality Assurance Engineer ( SQAE )
The responsibilities and tasks performed for this position are:
- Analyze project requirements and prepare a query list.
- Create detailed, comprehensive, and well-structured test plans and test cases.
- Estimate, prioritize, plan and coordinate testing activities.
- Write and execute test cases to find system bugs like Functional, UI/UX (English & Arabic) and usability issues, etc.
- Analyze bugs and errors found during tests.
- Log and document bugs using different tracking systems; such as Jira, Kualitee etc.
- Monitor debugging process results.
- Perform thorough regression testing when bugs are resolved.
- Conduct exploratory testing.
- Develop and apply testing processes for new and existing products to meet client needs/expectations. etc.
English / Arabic WEB Content Manager / Proof Reader
The responsibilities and tasks performed for this position are:
- Leading a team of writers and overseeing content creation for the company’s clients' websites.
- Writing, editing, and proofreading the content and improve writers’ posts.
- Managing a content team consisting of writers, graphic designers, videographers, etc.
- Liaise with content writers to ensure brand consistency.
- Formulating a cross-platform content strategy.
- Targeting a specific set of keywords for all the articles written and published.
- Develop an editorial calendar and ensure the content team is on board.
Quality Assurance Analyst
The responsibilities and tasks performed for this position are:
- Participates in the design of chat monitoring formats and quality standards.
- Uses quality monitoring data management system to compile and track performance at team and individual level.
- Participates in customer and client listening programs to identify customer needs and expectations.
- Provides feedback to call center team leaders and managers.
- Prepares and analyzes internal and external quality reports for management staff review.
- Map the need for training and onboarding programs and initiate these projects. etc.
CSR
The responsibilities and tasks performed for this position are:
- Maintained up-to-date knowledge of products and services.
- Handled customer chats and responded to queries about services, product malfunctions, promotions, and billing
- Worked to address all customer concerns in a timely and effective manner.
- Handled a large volume of chats on a day-to-day basis with a sense of calm and good work ethic.
- Developed successful tactics to sell products and services to customers.
- Worked to understand the needs of each customer.
- Responded to guest complaints in a professional and effective way.
- Provided superiors with work logs, demonstrating accountability.
- Greeted customers in a friendly and helpful manner.
- Provided high-quality customer service to customers.
Mechanical Engineering Internship
A well-known state corporation working efficiently in UET Power House in the power generation sector.
(Internship):
- Extensive study about Gas turbines, cooling towers, and generators, drainage, and dewatering system.
- Power and autotransformers, auxiliary & emergency supply system, fire protection system.
Mechanical Engineering Internship
- One of the largest truck-producing factories in Pakistan
- Well-known state corporation working efficiently in the manufacturing, machining & assembling sector.
- Training was carried out in the following fields:
# Machining Division: Axel Housing Line (Right and Left), Cylinder Block & Head Line, Center Housing Line, Transmission Case Line, Lube Oil Sump Line, etc.
# Engine Assembly Plant: Diesel Engine (3 & 4 cylinder diesel engines). Stages are:
- Segregation.
- Assembly Line.
- Test Shop.
# Tractor assembly plant: is the main plant of Millat tractors which has the following stages:
Axle Assembly, Plough Testing Plant, Plough Testing Plant, Gear Box Assembly, Engine Attachment, Washing and Painting Plant, etc.
