工作经历

公司标识
Assistant Manager - Customer Service
Salaam Takaful Ltd
Jan 2024 - 代表 | Karachi, Pakistan

Assist manager by performing related duties.
Conduct employee performance reviews.
Address employee and customer concerns.
Develop strategies for better workplace efficiency and goal achievement.
Email and phone correspondence.

公司标识
Customer service executive ( Service Quality & Excellence )
Salaam Takaful imited
Aug 2021 - Dec 2023 | Karachi, Pakistan

oordinate with the customer regarding their vehicles Insurance Policy status. • Coordinate with customer regarding their details & verify from customers. • Coordinate with customer regarding their outstanding amount. • Coordinate with customer regarding their vehicle Insurance Policy Documents. • Maintain records of every customers. • Coordinate with customer on email and chats and solve their queries. • Closure of complaint related to their vehicle details.

公司标识
TPL INSURANCE Renewal department (CSE)
IBEX Global
Mar 2020 - Jul 2021 | Karachi, Pakistan

公司标识
Rotational Quality assurance (NBP)
IBEX Global
Oct 2019 - Feb 2020 | Karachi, Pakistan


Evaluate daily basis calls of agents.
Provide feedbacks according to their scores
Provide daily agents scores to supervisiors.
Maintain feedback logs

公司标识
Customer Support Representative (Outbound Complaint. NBP)
IBEX Global
Jul 2019 - Sep 2019 | Karachi, Pakistan


May calls to clients and address there needs, complaints and other issues with product and services.
Response efficiently and accuretly to callers explaining possible solutions and ensuring that clients feel supported and valued.

公司标识
Customer Support Representative (National Bank Of Pakistan)
IBEX Global
Mar 2018 - Jun 2019 | Karachi, Pakistan


To handle inbound calls
Answers customer queries
Guide customer related to there bank account queries.

学历

Khadim Ali Shah Bukhari Institute of Technology
学士, 贸易学士, Bachelors in Commerce‎
Accounting & Finance
CGPA 3.6/4
2018
Islamia University
中级/A级, 贸易学学生, Commerce‎
Accounts, economics, Mathemetics
等级 C+
2015

技能

中级 Quality Assurance
中级 Accounts Administration
中级 Accounts Coordination
初学者 Administration Knowledge
中级 Advance Excel
中级 Analytical Skills
中级 Client Handling
熟练 Clinet Contact
中级 Computer Profcient
中级 Conservation Awareness
初学者 Cooordination Skills
中级 Data Comparison
熟练 Data Entry
中级 Documentation
中级 Excellence Standard
中级 Fluent in English
中级 Handling Assignments
初学者 Health Ftness
中级 Legal Documents Management
中级 Listening to Customer Skills
中级 Microsoft Excel
中级 MIT Knowledge
初学者 MS Excel Dashboards
熟练 MS Office
中级 MS Office Skills
中级 Office Support
中级 Operations Responsibilities
中级 Oral Written and Communication
熟练 Pulic Dealing
中级 Record Keeping
中级 Reporting Skills
中级 Strong Mathematical Knowledge
熟练 Student Affairs Managemment
熟练 Typing
中级 Written Oral and Communication
中级 طلاقة في اللغة الإنجليزية
熟练 عمليات الخدمات
熟练 عمليات خدمة العملاء

语言

熟练 乌尔都语
中级 英语