概要

Enthusiastic Sales manager with 2 years sales experience motivating and leading sales teams to the victory. Promoted to first sales manager after just 3 months. Have been listening to and applying feedback and change ever since to smash sales targets.

工作经历

公司标识
Business Development Manager
Ark IT Services
Jun 2021 - 代表 | Islamabad, Pakistan


Setting goals and developing plans for business and revenue growth
Researching, planning, and implementing new target market initiatives
Researching prospective accounts in target markets
Pursuing leads and moving them through the sales cycle
Developing quotes and proposals for prospective clients
Setting goals for the business development team and developing strategies to meet those goals
Training business development staff
Attending conferences and industry events

公司标识
Customer Services Executive
Interwood Mobel (Pvt) Ltd
Aug 2020 - 代表 | Islamabad, Pakistan

Working as a Customer Service Executive North Region
Responsible for customer queries of 4 showrooms i.e. I-9, DHA, Golra and Hayatabad Peshawar
Answering customers emails responding the queries.
Escalating the customer complaints to the complaint deptt. And resolving them with throughout follow up.
Providing Aftersales services.
Maintaining and handling the team of 10 subordinates.

公司标识
Team Coordinator/ Sr. Phone Banking Officer
United Bank Limited (UBL)
Dec 2018 - Jul 2020 | Islamabad, Pakistan

Answering inbound calls maintain the customers account privacy intact
Resolving customers queries regarding account maintain regarding their debit cards, and bank statements.
Supporting the backend operations regarding other banks product like credit cards, personal loans, Auto loans, home financing etc.
Keep abreast with the latest information with respect to the products, policies and procedures for effective customer handling
Provide feedback to the management on issues and challenges with respect to the job and suggest solutions
Ensure self and team participation in team meetings, Daily Clinics, CTP and other learning forums
Perform other duties / special tasks as assigned by Floor Management
Ensure team is aware of companys policies & procedures and code of conduct
Ensure careful handling of all resources provided to the team (headgear, System etc.)

公司标识
Team Coordinator
Jazz
Aug 2013 - Aug 2016 | Islamabad, Pakistan

Manage and support people in terms of employee performance / documentation / conflict management
Manage and handle a team of 15 to 18 CCRs and achieve KPIs for qualitative & quantitative targets as assigned
Conduct one on one coaching/appreciation session with each team member and provide positive/constructive feedback.
Investigate and follow up on performance improvements plan of team members and provide effective coaching/guidance during PIP.
Keep abreast with the latest information with respect to the products, policies and procedures for effective customer handling
Provide feedback to the management on issues and challenges with respect to the job and suggest solutions
Ensure self and team participation in team meetings, Daily Clinics, CTP and other learning forums.

学历

Sarhad University of Sciences and Information Technology Islamabad
硕士, 科学硕士学位, MH&PE‎
Physical Health And Education
所占比重 64%
2021
Allama Iqbal Open University (AIOU)
证书, B Ed Science Education‎
Science Education
Completed
2019
Allama Iqbal Open University (AIOU)
硕士, 科学硕士学位, MSC ECONOMICS‎
MICROECONOMICS, MACROECONOMICS, MATHEMATICS FOR ECONOMICS
所占比重 50%
2017
College Of Medical Technology PIMS G-8/3 Islamabad
中级/A级, 理工系(医学预科), FSC medical technology‎
Medical Techniques
所占比重 79%
2013
Govt viqar un nisa post graduate college for women Rawalpindi
学士, 贸易学士, B Com‎
Commerce
所占比重 62%
2010
Govt viqar un nisa post graduate college for women Rawalpindi
中级/A级, 艺术系, FA‎
Medical Technology
所占比重 64%
2006
Islamabad Model School For Girls G-6/2 Islamabad
大学入学/0级, 科学, SSC‎
Bio Group
所占比重 62%
2004

技能

初学者 DPT
熟练 Medical Terminology Knowledge
熟练 Administrative Assistnace
熟练 Analyzing Information
熟练 B2B Business Development
熟练 Business Development
熟练 Client Dealing
中级 Cold Calling
熟练 Corporate Sales Presentations
熟练 Curriculum Assessments
熟练 Customer Analysis
熟练 Customer Relationship Management
熟练 Database Management 
中级 Employee Relation Management
中级 HRIS Command
中级 Human Resource Planning
熟练 Legal Documents Management
熟练 Microsoft Excel
熟练 Ophthalmologist
熟练 Product Knowledge
熟练 Quality Focus
熟练 Relations Management
熟练 Resolving Conflict
熟练 Sales Planning
初学者 Strong Mathematical Knowledge
熟练 Team Management
熟练 Troubleshooting Skills
熟练 استراتيجيات مبيعات الحسابات
熟练 تقود الجيل

语言

初学者 普什图语
熟练 Saraiki
熟练 旁遮普语
熟练 乌尔都语
熟练 英语