 Present and up sell company products and services (moving, relocation, logistics or any other specialized service to current and potential clients in the assigned territory/market segment.
 Identify sales prospects and contact these and other accounts as assigned.
 Establish and maintain current and potential client relationships.
 Help develop and submit professional, clear and effective proposals for current and prospective customers.
 Provide a consistently high level of service to the customers regarding the entire process of relocation, freight rates, service levels, schedule information and customer inquiries and complaints.
 Manage account services through quality checks and other follow-ups.
 Communicate new opportunities, special developments, information, or feedback gathered through networking activities to appropriate company staff.
 Responsible for the Land, Air & Sea shipment.
 Keep an eye on movement of shipments domestic & international.
 Participate in sales meetings, networking events (inside and outside of core business hours).
 Stay current on customer and industry trends.
 Understand competitor strategies, capabilities and pricing to better position advantageously.
 Developing and presenting value based proposals, turning customer interest into actions that “close the deal”, and ensuring process and quality of customer documentation.
 Building long term relationships with customers, acting with integrity, building and trust and credibility.
 Representing the organization at meetings.
 Provide excellent customer service to ensure customer issues are resolved.
 Other duties as reasonably assigned by the management and fulfill them in a professional manner.

 Handling of sea freight, air freight, & Warehousing Operations.
 Overall in charge of Airfreight, Sea Freight, Warehousing operations matters.
 Sourcing, negotiating & procurement of freight & services.
 Meeting with clients and preparing proposals including remediate action & follow-up.
 Oversee daily operations and ensure all communication and order from client are well taken into action & follow-up.
 Maintain high level of expertise in all areas of customs regulations and other Government agencies (Dubai Musicality & Road Transport Authority, Jabel Ali Port Authorities )
 Work with whole team to establish business plan and goals.
 Develop overall local operational strategy and direction for the freight forwarding teams.
Oversee the development of new freight business, maintain and develop relationships with new and existing clients in the local market, and drive the business for maximum utilization of existing facilities.
 Leas and motivate the team drive quality and performance.

 As a Sales Manager of Relocation & Warehousing, responsible for sales and the smooth operation of the entire relocation process.
 Working closely with other specialist team members to ensure success and customer satisfaction.
 Sales Manager must maintain consistent liaison with the client on and off site to ensure the process is operating smoothly, and the client undergoes a successful transition.
 Recognize any problems and form solutions efficiently with the relevant consultants and specialists who are a part of the relocations teams.
 The Relocation Services Manager must ultimately coordinate the relocation process, working with HR and the client to develop a relocations process tailored to the client, while they may also be required to select and train new staff.
 Seek out opportunities to increase business in all service areas.
 Negotiate agreements and resolves potential issues or problems with clients.
 Expands existing customers base by recognizing and involving top cargo agents within the area.
 Develop business plans to maximize cargo revenues.
 Prepare, monitor and control budget to ensure compliance with set targets.
 Implement customer service procedures to ensure customer satisfaction.
 Generate management reports for performance evaluation.
 Other administrative tasks may include some required budget assistance; payment processing, personnel activities, and staff scheduling.

 Identification of new streams for revenue growth & plans to build customer preference.
 Evolving the market segmentation & penetration strategies to achieve targets.
 Introduction of the products and services through power point presentations.
 Follow up through phone calls, e-mails and faxes and maintaining a healthy relationship with the customers by providing the prompt service.
 Follow up with the internal departments for the timely execution of the designing work and arrangement of the relocations.
 Strong follow up for getting the in time business for the company. Price Comparison, Negotiations, reshaping and final dispatch of Quotations to customers.
 Handling the international inquiries.Conduct the surveys for storage and International shipments.
 Import & exports shipments, Packing of International Shipments
 Coordination with International agents.
 Fulfill the complete process of shipment - Door to Door, Handling the warehouse and stock.

 Dedicated commitment to customer service & managing the team
 Provide the first call resolution.
 Communication with internal employees in other departments.
 Assisting Team Leader in training and working cohesively and productively with a team of employees.
 Effectively communicate within the organization as well as between employees and management.
 Communicate, negotiate and mediate with a wide range of customers and staff.
 Work efficiently in Investigation and Resolution department (IRU).
 Work effectively with GPRS Team. (General Packet Radio Service).
 Play a vital role in recruitment team of the contact center.