概要

More than 5 years hands on result oriented experience in the field of Telecommunications IT includes Service level management ,BPO/Vendor management, IT service operations delivery, Technical support to field teams, Customer operations, Continual service improvement, CRM, Pre-sales Project Management. Key skills include Project planning, Execution, Budgeting, Monitoring Control, QA and closure, negotiations on Technical, internal and external Customer matters, process procedure building, documentation, concept paper writing, written correspondence on complex issues, handling multi-cultural, multi-lingual diversities.

Certifications Trainings

CCNA.
Project Management (PMP).
ITIL V3.
RF Planning Optimization.
WiMAX.
Culture of excellence.
Communication skills and team work.

Achievements

Complete Various Projects of Swap/Dismantlement/Upgrade in Networks.
IOT Testing of Customer End CPE's. (Seimens,Zyxel,Green Packet,Motorola)
Develop Enterprise support and help Desk.
Major cost cutting in support centre other Vendors( Approx. 3 Million)
Develop L1 and L2 support .
Reduces corporate clients churn to 0.5 and 99 SLA Revenue Assurance.
Introduced In house CPE refurbishment with effective MC ( Cost Saving Approx. 1 Million)
Automation of reporting.
Manage assigned projects as project manager direct all project life cycle phases from preparation and planning through design, testing, implementation, operation, infrastructure optimization, performance monitoring, and follow-up support, such as (Supernet , Cybernet Mobilink corporate migration).
Introduced Develop SQAD (Sales Quality Assurance department) to measure sales quality at the time of installations which reduced installation complaints 10 to 1 .
Develop skill based routing.
Introduced different reporting Excel 2012 professional formats dashboard to improve the visibility of various Projects.