To excel in a competitive and creative work environment by utilizing my skills to serve clients and add value to the organization. In addition, to secure a challenging position within customer service, sales and marketing emphasizing increasing responsibility, personal, growth and professional achievement.
I possess diverse work experience in the Retail Industry - (Perfumes, Personal Care & Confectionary), Service Industry - (International Education Marketing), Customer Relationship - (Banking Sector), Sales & Marketing - (Tourism Sector-UAE)
To develop an agreed number of new recruitment sources (particularly schools, colleges, universities and tuition centers)
To maintain and develop relationships with key stakeholders (agents, feeder institutions, British Overseas Missions and British Council offices.
To conduct training sessions with counselors at the Agents Office.
To interview potential applicants and conduct informative seminars and presentations wherever required.
To maintain constant and systematic contact with active agent network.
Attending Fairs/ Exhibitions where required.
Producing monthly activity plans and reports.
To assist with market research that will inform and enhance international student recruitment from the regions all over Pakistan.
To support the Director in the overall management of resources and in the implementation of the international strategy in the region.
• To achievement of monthly sales targets as assigned by the management.
• To Prepare quotations, retail orders, invoices and GDO (dispatch documents).
• Have experience working with architects, consultants, engineers, builders and contractors in order to streamline all the project related activities which involves tender participation, procurement, designing, production, site installations, deliveries and most importantly customer service.
• To ensure completion of order and stock according to delivery date and agreed lead time and where there is a delay due to materials, production, design or any other reason, responsible for timely intimation.
•Assisted clients with choosing tourism packages and located the best deals for clients.
•Provided overall sales target of the company by giving excursion service to present and potential customers.
• Generated new sales opportunities by studying market analysis.
•Maintained high standard of customer services for our clients.
•Assisted sales department in corporate client deals.
•Listed new potential companies to increase business portfolio.
•Online booking for best places for customers which include Burj Khalifa, Burj-Al-Arab, The Atlantis, Sky diving.
•Provided services to the exceptional (4 Stars & 5 Stars) hotels in UAE such as Radisson Blu, Rose Rayhaan.
•Maintained overall management responsibility for operations of store, including store performance, inventory, security, customer services and management of staff.
•Assisted operations manager in generating sales opportunities by identifying appropriate business targets.
•Conducted trainings to manage and motivate the sales team in order to achieve the overall sales objectives and to follow the same retail standard.
•Provided new ideas and techniques to acquire resources that help develop a professional and excellent level of customer service.
•Ensured high degree of security to customer’s confidential details.
• Processed requests for change of customer’s information.
•Verified reasons for return of mails and provided feedback to head office to make corrections.
• Ensured timely delivery of account statements and other bank letters.
•Took charge of delivering duplicate statements or bank letters in the event of the originals being misplaced or lost.
•Provided an excellent customer services via phone banking and educated customers the benefits for banking at NSBC.
•Catered customers with financial transactions such as settlements, payments on debit/credit cards, internal funds transfer, utility bill payments, payments of other bank’s cards and etc.
•Logged financial and non-financial complaints from customers..
•Logged requests and complaints regarding debit and credit cards.
•Provided information about Bank charges, branches, ATM and Drop box locations.