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概要
Over 9 years of extensive experience and in-depth experience of working & managing in Call Center industry where I learned from companies to grow, manage and handle projects with various Transportation Companies. Comprehensive expertise in Taxi companies call center handling, controlling drivers, jobs dispatching, Emails & chat support.
项目
工作经历
General Manager
January 2019- April 2019
My job was to make sure every department gets work done every day.
Managed Department: SEO, Web-Designing, Web-Development, Call Center, Business Development & SMM.
Scheduled Meeting with all departments on weekly basis & reported to company owner through Sling.
Managed client’s requirements and handled operation in night shift once in a week.
Worked with SEO Dept to help in Keywords to market & get good rank on Google, Bing & yahoo.
Worked with Content Writers, Designer to post daily pictures on Social Media.
Shift In-charge
Building up client relationship by providing client support and technical issue resolution via E-Mail, phone and other electronic medium.
Responsible for providing supervision of a fleet of over 800 taxi cabs efficiently. Communicate with drivers via phone, radio and text messaging regarding all issues.
Chart out routes using maps and GPS. Answer phones at high volume for all inquiries about our services and to place orders. Monitor traffic conditions and airport delays. Handle customer complaints and issues
Responsible for Scheduling Staff Rota.
(Customer Service Representative)
My job was to controlling drivers in different locations of London. Dispatch cars to pre-ordered bookings to corporate clients and to airports. Also need to give drivers jobs accordingly to their related areas of work.
