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概要
An organized and result driven person with experience in administration and fast-paced digital industry. Skilled at resolving complex customer inquiries and transforming feedback into actionable insights that drive revenue, increase customer loyalty and engagement.
工作经历
Quality Assurance and Customer Success
Q.A: Monitor interactions to ensure that quality standards are being met. Provide feedback to representatives on their performance and identify areas for improvement. Quality control before delivery of service to the client. Providing quarterly & annual performance reviews. Post-sales process of customer onboarding. Script content writing, matching website theme, Emailing about new updates, proof reading, crediting leads, attention to detail and handling customer complains/queries via call, chat and ticketing systems i.e. Zendesk, Freshdesk and Hubspot.
