E-commerce Operations & Online sales Management
• Order confirmation/verification through calls.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer\'s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
• Uploading products and inventory on official website of Sapphire for online shoppers.
• Ensuring that products and inventory are up to date on website of Sapphire.
• Warehouse operations.
SAPPHIRE RETAIL LIMITED PROJECT
• Handling day to day financial and non-financial documentation
• Maintaining up-to-date data record files.
• Basic banking activities like balance transfer (cheque & RTGS), cash withdrawal, DD/PO, business loan process
• Providing support services to admin/management
• Delegating tasks to team’s members as per instruction of seniors