Ø  Train, motivate, and lead after sales teams to achieve set objectives and targets.
Ø  Maintain contact with sales partners Like PEL, Nagina Electronics, SE International Dubai and Shahzad & BROS to obtain customer feedback regarding product/service quality.
Ø  Manage Over 35 own service centers and 100+ authorized service center all over Pakistan.
Ø  Successfully lunched E-Warranty support across Pakistan for smooth services.
Ø  Directly report to GM services at Dubai & HQ Japan.
Ø  Support clients in resolving issues and complaints concerning purchased products or services.
Ø  Build and establish good working relationship with sales to facilitate increased patronage and revenue.
Ø  Monitor contract details to notify clients of pending expiration and help process renewal.
Ø  Organize promotional and marketing campaigns to create awareness and service support publicity.
Ø  Supervise the operations of after sales teams to ensure set targets are met.
Ø  Develop and implement strategies effective for ensuring a satisfied clientele and increased returns.
Ø  Liaise with other sales departmental heads to discuss business plans necessary for enhancing service performance.
Ø  Direct and coordinate the customer service operation of a team to ensure customers are tended appropriately in line with set customer service standards.
Ø  Develop and optimize support and service processes, tools, and systems.
Ø  Conduct price and contract negotiations with clients to establish contract details and attain profit margin.
Ø  Oversee all post-sales services provided to clients to ensure customer satisfaction.
Ø  Maintain an up-to-date knowledge of job operations by conducting research and participating in educational programs.
Ø  Provide periodic reports to management on all after sales activities.
Ø  Ensure compliance with all general and company policies when carrying out job duties.

•         Direct all operational aspects including distribution operations, customer service, human resources, administration, and sales.
•         Assess local market conditions and identify current and prospective sales opportunities.
•         Develop forecasts, financial objectives, and business plans.
•         Manage budget and allocate funds appropriately.
•         Bring out the best of branch’s personnel by providing training, coaching, development, and motivation.
•         Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
•         Share knowledge with other branches and headquarters on effective business opportunities and needs.
•         Address customer and employee satisfaction issues promptly
•         Adhere to high ethical standards and comply with all regulation’s laws.
•         Network to improve the presence and reputation of the branch and company.
•         Stay abreast of competing markets and provide reports on market movement and penetration.

• Perform diagnostics & repair of SONY, Huawei Tablets, G Right and RIVO mobile products at Level L1, L2 and L3.
• Ensure the defined targets like Turnaround time, daily productivity, Bounce Rate are achieved and exceeded.
• Keeping update with all technical documentation, Service Manuals and Bulletins to perform the repairs at highest accuracy.
• Ensure that all pertinent repair and testing tools and appliances are in proper working condition
• Determine parts to be replaced and provide cost estimates to the client prior to starting any work.
• Work with stores to ensure all requests are handled in a timely manner.
• Housekeeping of repair area, ESD compliance.
• Additional duties as assigned and report Manager for Daily service activity

Perform diagnostics & repair of SONY mobile products at Level L1, L2.
Ensure the defined targets like Turn around time, daily productivity, Bounce Rate are achieved and exceeded.
Keeping update with all technical documentation, Service Manuals and Bulletins to perform the repairs at highest accuracy from CSPN.
Updates the repair records in the Citrix and Warranty Claims Management System with 100% accuracy.
Coordinate with the front desk for the customer complaints, estimation, repair quality and assist to close all customer complain.
Housekeeping of repair area, ESD compliance.
Report Care Centre Manager for Daily service activity.
Helping in PJM preparation after forecasting of Spare parts.

Perform diagnostics & repair of NOKIA mobile products at Level L1, L2 & L2.5.
Ensure the defined targets like Turn around time, daily productivity, Bounce Rate are achieved and exceeded.
Keeping update with all technical documentation, Service Manuals and Bulletins to perform the repairs at highest accuracy.
Updates the repair records in the Repair Management (RMS) with 100% accuracy.
Coordinate with the front desk for the customer complaints, estimation, repair quality and assist to close all customer complain.
Performing duties for R&D department through NOKIA GENIUS Forum. Receiving feedback from faults in devices and forwarding to R&D. Accordingly guiding our team with the solution.
Managing a team of 25 employees with Seven Branches effectively and efficiently.
Training and development for me and my team taking the steps of training and development.
Housekeeping of repair area, ESD compliance.
Report Care Centre Manager for Daily service activity.
Helping in PJM preparation after forecasting of Spare parts.

Servicing mobile phones of various brand using sophisticated ESD protected equipment such as:
Hot air machine
Pre-heater machine
Temperature controlled soldering Irons
Maintaining Inventory of spare parts and preparing daily reports of jobs to be viewed by service center supervisor

Configured and Implemented dynamic display boards used in stock exchange's such as Karachi Stock Exchange.
Configured and Implemented Electronic Queue System used in bank's such as A.G. Zurich Bank, Bank Al Habib, Bank Al Falah, Standard Chartered.
Visiting client sites to diagnose problems or upgrade existing infrastructure