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概要
To get my self-expert in the field information technology and commutation systems with special emphasis on Computer and Data Communication Networks .
工作经历
Technical Support Engineer
• Configuring Cisco Switches 3850 with Packet Fence Configurations.
• Using Slack for communication with Target Engineers.
• Using products like Grafana, Chainsaw, Lighthouse, ECT camera tools to update settings.
• Configuring Cisco IP & Analog phones
• ServiceNow to create & update tickets.
• Adding/Configure Samsung/Axis Cameras To Security Center.
• Adding/Building/Troubleshooting NCR POS Registers.
• Adding/Building/Troubleshooting SCO
• Adding LTE Cradle Point to the network.
• Using SmartSheet for documentation.
IT Support
Basic knowledge of Active Directory.
Office 365
Software like Genesis, Ring
Windows 10,8,7 troubleshooting
Hardware troubleshooting
Working on Ticketing system.
System Support
Active DIRECTORY BASIC ADD USER REMOVE USER ETC
Office 365
DNS
DHCP
WINDOWS OS TROUBLESHOOTING
LINUX BASIC