Spearheaded a team of 4 to 6 associates by building enthusiasm and adapting feedback.
Inspired team performance daily using proven behavioral-based coaching, motivation, and management methodologies.
Preparing promotional material for target customer’s.
Developing relationships to increase the B2B customer base and increase sales and order frequency.
Working with the Sales team in developing and implementing Account Management Plans.
Settled customer complaints without needing to involve a management .

Lead development of new ways of working to improve efficiency & quality of dept. output and overall organization performance.
Analyzed and reported research results to management on a weekly and quarterly basis.
Took initiative and utilized good judgment in decision making within company guidelines.
Organizational skills with attention to detail and able to handle multiple tasks.
Run daily reports and monitor day to day operation.
Proving training and refresher product training to the agents.
Answer inquiries and resolve problems. May assess needs and suggest/promote alternative products or services.
Makes sure that the client receives the best service.
Assists customers for the things they needed.

Working closely with the management and marketing team to increase sales.
Analyzing sales figures and forecasting future sales volumes.
Professionally handling customer complaints to a positive outcome.
Focused, hardworking, energetic and reliable.
Always maintaining high standards of customer service whilst adhering to all company policies.
Generating sales leads.
Managing customer relationships.
Exceptional project and time management skills.
Monitoring & reporting to senior managers on the effectiveness of strategies/campaigns.

Lead and manage a team of 3 to 7 professionals, including selection/hiring, objective setting, performance management, coaching/development and training.
Generating sales leads.
Building a great rapport with customers.
Having team meeting and sharing best practice ideas with colleagues.